Kruger Carpets

We have had our carpet laid in two installs due to COVID. Thomas and the presales service was fantastic. The reason for my rating is for the carpet laying for the stairs in particular. These were laid and post our install i sent an email outlining my concern, particularly with the carpet lifting on the stairs when vacuumed. We agreed it would be addressed during the bedroom fit-out which occurred last Friday. We had a different installer this time who was diligent and did an amazing job (compared to previous team who did our home office). However as he did not install the stairs, his boss had to come and review. We were told they were installed to Aussie standards". When i called head office they said that the owners son would have to call me. He did call and from the outset the position was defensive and I was told this is how all carpet stairs are laid. I explained we did not have this issue with the old carpet nor in previous properties. He said the only recourse was to hire an independent assessor at my expense to evaluate the situation. I relayed this is not ideal. He reiterated its the Australian Standard. I asked for a copy of this standard

Avoid at all costs. We've had some small issues with our carpet that was laid in May 2020 (missing underlay in sections and part of the carpet thread is unthreading. These issues were raise immediately and the underlay wasn't fixed until the end of last year and the threading issue they keep conveniently forgetting about. Their promised call backs never seem to happen, then crickets until I chase again.When their warehouse person actually does call to arrange an appointment he gives you less than 24 hours notice and is quite happy to tell you that they fit in fixing issues in between laying carpet and we are at the bottom of the list in terms of priorities.I called again today to find out what is happening regarding the unthreading and they had forgotten about it again. They offered to glue it in place or refer to the manufacturer who 'may' come out and possibly rethread it, however this will take a long time". Refusal to lay a new piece of carpet where this issue is

Many thanks to Evelyn and the team as we were referred to you by a friend of ours due to the great prices. However, I wanted to pass on our personal thanks for the awesome service you've provided. You've been so helpful with info, giving samples, being so laid back about it all, which actually made our decision to go with you so much easier because you've been so approachable.I write this review well before reading other reviews before me and it seems to us that their service was exemplary from Evelyn in the customer service dept. to installation (and the carpet actually got cheaper for us throughout the process) with a higher quality carpet.Very happy, thank you :)

We recently had carpet supplied and installed by Kruger. The team from ordering to installation were very helpful, friendly and did a great job at a good price. Very happy and highly recommend.

Excellent professional service, and with a smile. Thank you to Nives for the guidance and endless patience, and thank you to Sam for an impeccable installation - not a single mark on the skirting boards (only painted yesterday!), which is a first for me. This is the third time I've used Kruger as I'm a customer for life.

Kruger Carpets did a brilliant, professional, timely installation of the carpet for my property. All the staff were and are amazing. I would recommend them to anyone looking for both quality and value for money.

AVOID if you want quality workmanship and post sales customer service.I purchased beautiful feltex wool carpet which I love. The carpet is great, the installation is woeful.Attached are just a small sample of pics to show you what I have to look at each day with sheer frustration. No refund or discount was offered or given and Faris was rude and condesending trying to convince me it was a manufacturers fault. John's work is terrible and he actually admitted to me that he has no formal qualifications or accreditation since he just learnt on the job in the 20 odd years he's assisted carpet layers.I originally purchased from Kruger because i bieve in supporting small family businesses plus they provided an 18mth warranty on work. Kruget do not honour their warranty! They will do everything not to help fix the problem or refund your money.The house was empty so installation was completed quickly. I was pressured to pay on the day and did so. Then when vacumming I noticed they left hard plastic bits underneath the carpet, the underlay felt uneven in spots and the loop pile was 'cut' close the the skirting boards in almost all the rooms. Not to mention they didn't custom cut 1 single piece for the built in wardrobes rather, using two or more pieces together.When I contacted them, Faris eventually sent over John to 'fix' some of the issues. He could only take out some of the plastic bits that were close to the edge so to this day there are plastic bits underneath the middle of the rooms that I can feel underfoot. I wasn't happy with the result and was told the cut loop pile was a manufacturer fault. Feltex rep came out and did his best to rectify the issue out of good will (by manually sewing it) and told me its definitely an installation fault. The tool they use to stretch the capet was not used correctly and has cut the capet hence why all the loop pile faults are around the edges of the room and not in the middle. Kruger still maintained it wasnt their fault.Basically i wasnt getting anywhere and would have had to take it to tribunaI which was too stressful for me to do at the time. I suggest going to ANY other carpet and flooring business.The pics don't do it justice but believe me it looks worse in person.

Couldnt be happier with the service and quality product from kruger carpets. From innitial measure and quote to install they were incredibly helpful and easy to deal with. I had issues with a difficult tenanted property which kruger carpets managed professionally and without complaint. I will gladly recommend them to whoever needs a top quality yet affordable carpeting job.

Recently I purchased vinyl flooring from Kruger Carpets. After visiting a number of carper shops I decided on a tile that wasn't in the Godfrey Hurst current range. Everlyn and her team went out of their way to source me the tile that all the other retailers told me was not available. Not only was their pricing cheaper their customer service was far superior. Very happy dealing with Kruger carpets and would recommend others to do so.

Kruger Carpets has been really helpful with our enquiry to replace the carpet at our tenanted property! Their service is outstanding with very prompt communication, their staff is super friendly and helpful, they really took time to listen to what we need and offered the best options with expert advices.We’ll definitely come back to them for all future carpet purchases including our home. We also highly recommend their service to our friends and family!