Memorial estate

My family and I went to collect our fathers ashes and the date written on the cremation certificate was dated a week before our fathers funeral & cremation. Our concern was that the ashes provided belonged to somebody else who was cremated a week before.The representative mentioned it was a default in the system and all clients crematorium dates were defaulting to that date which once we spoke to the manager was false information.We then asked the manager what the identification protocol was and the explanation provided was that there were authorised personnel double checking the deceased details which is more alarming that multiple individuals didn’t note the error on the identification stickers.And neither representative and manager did not apologise. It was very disappointing and distressing for us.

I would just like to say a BIG thank you to Marco and the gardeners for their hard work in replacing the Spruce tree to a Rose where my fathers plaque is situated between the Chapel and the car park (circa 1975) I had a MUCH better interaction with TNSC then I had 2/3 years ago! VERY communicative! VERY helpful! The area was looking dry and neglected, now the areas looking great!!!Great job and thank you so much for all of your photo email updates Marco (21.10.20)

My wife's mothers Funeral was held at the Northern Suburbs Crematorium on 27th January 2023 and the Funeral Directors were Guardian Funerals. They are next to the Crematorium at North Ryde. As we had close family living interstate it was arranged that the service be 'live streamed'. Sadly, our streaming included the last part of someone else's funeral, and ours was cut off before it ours finished. The previous funeral was running late and as a result, our family funeral stared about 15 minutes late and cut off part way through the slide show. After extensive enquiries over some months, with Guardian and NSC it turns out that the recording/streaming is done by a contracted company that use automated start and finish times. The last part of the previous funeral that had concluded showed people still sitting in the chapel with staff standing there and making no attempt to ask them to please move outside. (I have screenshots to support this). One would assume that the staff were aware of the automated recording and live streaming time, and knowing that our service was running late due to no fault of ours. This situation needs to be rectified so it doesn't happen to other families. Our family were deprived of seeing and hearing a significant part of the farewell to their grandmother and great grandmother. A modified copy of the service was offered to include the slideshow, but everything after that has been lost forever. This was made months later and received by us on 24th March. A very disappointing and inexcusable situation. As a separate issue, the audio quality in the chapel was extremely poor.

Hi!As our family historian, I have visited Newcastle Memorial Park on numerous occasions. I have contacted then for information on many more. They have always gone above and beyond to provide information and help finding ancestors. One issue, is the lack of signage around the park to help find the specific site. Whilst the Loggia sites are marked, the Rose Gardens etc are not. Where does Rose Garden 12 stop and 12A start, where is section X or B where is site 22 or 17, the individual garden beds and sites are not marked.Many hours have been wasted searching for individual memorials. A bit more signage would solve the problem.

I think it’s abit ridiculous that you can’t even decorate your loved ones grave without yous wanting to take everything of, yous must be some self centred people that don’t care about no one’s feeling how is removing peoples decorations of the graves keeping anyone “safe” it’s not harming anyone I honestly think yous need to change that rule cause now we’re hurting even more knowing we can’t even go to our safe space and decorate them to make us feel better, it’s sickening knowing now I can’t go to my bestfriends grave and put things on her grave to make her shine like she did when she was here with us

The grounds are stunning and so very peaceful. All staff we encountered were so very kind and helpful, the nicest funeral home I’ve ever dealt with. A big thank you to Rachael particularly for the kindness shown to my mum during this difficult time. It has helped immensely to relieve her stress knowing her loved one was in such caring hands.

Pretty place, amazing gardens, I'd be happy enough to be placed her. Sorry though, I must admit not impressed on a back to back service's, isn't ideal. People that are grieving need more time please. All guest's we're rushed out with no time to reflect.

Beautiful location but how unfortunate the celebrant Wendy is such a rude, condescending and heartless woman! Time is money ' is NOT something you want to hear when burying your loved one! If you want a caring and compassionate service...do not use this celebrant!"

PROS• Helpful, considerate, respectful staff• Simple, low-key facilities for all funeral needs• Quiet grounds with nice layout• Plenty of parkingCONS• Unsightly roadwork or constructionI've been out several times in the last month or so and there have been barriers across part of the road that leads to the parking. Wasn't the kind of first impression you'd really want. There's also an unpaved section with an Exit Only sign, that doesn't lead anywhere. We took it, had to do a u-turn, and come back out to exit.

Grounds are meticulous and I’ve always noticed there are always grounds men busy attending work in the up-keeping of the cemetery. We had a burial today and I was lost, staff at the office was friendly and eager to help and they assisted me with directions and a map to find the location of the burial. It’s so easy to get lost here, it’s massive!