JB Hi-Fi Thomastown HOME

Excellent customer service. Good product knowledge very professional staff

Bought a PS4 game in Feb, and was told I would be contacted when it was ready for pick up.Did not receive any communication from them. Contacted them in May end, and they said that it has been ready for pick up for a while. An employee called again saying it’s been ready for pickup since April and now they were wondering if I plan to pick it up at all since it was a large amount of money. On pick up they proceeded to comment that it was strange the store manager did not send out the message for pick up.

Visited at the weekend after purchasing a dishwasher online, then having that order cancelled, due to being sold out. Annoying, but it happens I guess. Purchased the very same dishwasher as floor stock. Got a text Monday, saying my order would be delivered that day. Still waiting. Call from some random person this afternoon saying it will be delivered tomorrow, but no confirmation, no time, just a person who sounds more confused than I am about where the heck my new dishwasher is. Where the heck is it folks? Paid twice, no refund yet, and no delivery. AITJ? Update their delivery service is actually no service, zero communication that means my delivery will be a fail AGAIN today!! Staff in the store doing their best but a text message asking me to be home when the driver is 6 minutes away is completely USELESS.

Man where do I start the whole store is literally amazing, the nicest staff ever known to man. All of the staff are amazing but if you ever have the pleasure of coming across Dylan you will be left speechless, this guy truly went out his way to assist me in choosing a new laptop for uni, even when the store was busy he took the time to ensure I felt satisfied with my decision. Thank you so much again for your superb assistance man

Went to buy an action camera with very little knowledge abt the product. They had a variety of products available. Eddy, the customer assistant was amazing, spend a lot of time explaining products specifications. He was so patient and friendly even though the store was busy and understaffed. Front door security was welcoming with a smile.

Understaffed. You will struggle to find anyone for help. I only go there to see what the product looks like and then I order on Amazon. This used to be a good store.

Best customer service I have had in a very long time. Claire was very helpful I had to get her some chocolates to show our appreciation. Price matched and gave us a great deal and was very helpful. Thank you soo much!

Service is good but staff are looking so bored and uninterested. Always treat the customers with the long face.

JB was busy when I visited, certainly enough staff to help everyone. Only issue was ladders and other equipment left out and unattended, both in the way and in positions where children could have climbed in them.Service was good though, not many people in line and served quickly.