Elevator manufacturer

We installed an Elite Elevator approx 12 months ago and we were really impressed with the 2 installers and the support team they brought in throughout the install. Everything was positive with the install and the guys were really friendly and made our experience a positive one.When the install was finished we had a minor problem with part of the technology but the supervisor came out personally to resolve the issue and we have had no problems since. The fact that we had direct access to the technicians supervisor meant we could ring him anytime and he responded quickly and positively.We felt the staff were a pleasure to have in our home and we felt their professionalism and easy going approach to us, their customers, was excellent.

Another great lift modernisation from KONE Elevators on St Kilda Road, Melbourne. Well done to the KONE team.

The lifts are CONSTANTLY breaking down in large residential towers @ SP Central.

The only communication from this company that appears to be prompt is if they think they can charge you extra for something or if you leave a Google Review.I proactively contacted the company to ask with the NBN rollout in the area if the lifts would be affected by Telstra's copper lines being cut off, this was not addressed for months until we were held at ransom stating we were non-compliant and they should stop our lifts until we paid thousands for a communication system upgrade!A couple of months ago the lift stopped working again. I phoned and asked if they could get back to me as to when this was scheduled to be fixed to know if this was going to be sorted quickly or I should put some signs up to let all residents know the issue had been reported and when it was expected to be fixed. An hour and a half later I phoned again to find out no further information other than they would pass along another message.Over the past couple of weeks the close door button in the lift has become loose and now disappeared into the lift. This was general wear and tear, not accidental or even malicious damage. I emailed photos, a short description and the address of the building asking for it to be looked at the next time a technician was onsite and received NO response again. Nearly a week later they respond to a separate complaint through Strata wanting close to $500 if someone is called out to replace the button and asking what address this was from.I understand everyone can have a bad day but is it too much to expect some responsive customer service the rest of the time and a maintenance contract that covers general wear and tear?I was surprised to read one of the replies to another comment that states: The lifts in your building will not cost anyone anything. They are covered under a 12 month warranty and an extended 5 year warranty and covered under a comprehensive maintenance agreement." Our lifts are under 5 years old and have a maintenance agreement...Another big question for everyone who has these lifts installed is what happens after the 5 years?!?!"

We had a stair lift fitted this week by Erik from Direct lifts Coffs Harbour .The product was exceptional and my wife who is an invalid had no trouble operating the chair. Eriks installation and his manner was exemplary.I would recommend this company and Erik to anyone requiring a chair lift.

Had an issue with our lift out at Baulkham Hills, had Callum come out and nothing was too hard for him, he was professional to deal with and was a pleasure to deal with, the lift has never been running better since.

This company has installed a lift in my apartment building. It is terrible! You select a level and in a second it jumps off, like you never selected it in the first place. And judging by the other reviews, this is not the only case where they have this fault.

Great service all round. Liam is amazing!

I am writing this review after my visit at the Melbourne showroom. My visit there was amazing! The salesperson that tended me was very patient with me and answered all my questions and doubt. I have booked an appointed for them to visit my house and suggest the best place for the lift to be installed. Looking forward to getting a lift installed soon!...

I just had our 1st Lift service conducted by Rick - and all items that needed adjusting were done. Very happy with the service provided.Eric - Sandringham