Harvey Norman Richmond Factory Outlet

Walked into two different departments -first the section with the vacuums, then the section with all the computers and TV’s. I was the only customer in store. I was planning on spending over 1k today on new monitors - but your staff seemed more interested in chatting amongst themselves. I stood there for 5 minutes and then walked out. I’d rather go somewhere where I’ll be acknowledged by staff.

Special shout out to our extremely efficient and kind hearted delivery guy Steve. Went above and beyond for us during delivery.

Staff are friendly, helpful, informative. Prices are very very good for usual appliances with scratch and minor dents. Compare prices to full retail store next door, you’ll be pleasantly surprised. We have bought many items here.

I’ve been a HN customer for as long as I can recall. Today I purchased a couple of appliances and was assisted by Mario who was extremely helpful, knowledgeable and friendly. However, when I reached the cashier desk to pay I was spoken to and treated really poorly by the older woman behind the desk. There was some confusion about a gift card I had recently earned by shopping at the store (spending over $4k in that transaction I might add) and this particular cashier was extremely rude because I didn’t know exactly how their internal processes worked & wasn’t able to tell her how to access the gift card attached to my account. At one point an elderly gentleman queued behind me politely enquired if he could checkout somewhere else since he was time-poor and this process was taking a while, and she was very passive aggressive & snappy towards him as well. It’s not often I’ll take the time to leave a negative review but as someone who works in customer service for 11 hours a day and is a loyal HN customer, this was really disappointing and I would never treat a customer like that. I won’t be returning to Harvey Norman Richmond.

It's a big store! You'll find some great options for TVs! The staff is super helpful and friendly :)

What a joke this store is, completely un qualified staff - came in to print photos via self serve kiosk option - but need staff to print them out and 45 minutes later 3 staff had a go at it to finally tell us that they can't do it at all. + can't even delete the personal pics that's in their system which they can't print nor delete - no concept of privacy nor any safeguards to stop misuse of it. A completely waste of time.

Just had the best shopping experience with David who works here. We bought a front loader and dryer. He was extremely helpful and friendly, could answer all our technical questions, wasn’t pushy at all and made the experience stress free (as I normally hate shopping). We will definitely be coming back here because of David’s service. Thanks heaps Dave.

Normally a waste of time. Been a few time and hardly ever anything of significant discount if at all. Recently checked tvs and they some were expensive than elsewhere.

Always lot of different products to see, can be hard to get some assistance though but generally a good place to have a gander !