Nobby Kitchens

EDITED: after posting the review below Nobbys contacted us and resolved the last issue. The service on this call out was great, CJ (plumber) very nice and fixed it in about 30 mins.TLDR: Quality of the kitchen is good but would NOT recommend this company based on poor communication, delays and slowness to respond to issues.We had a kitchen designed and installed by Nobby's so this review is based on first hand experience (Feb-May 2023). Before we signed the contract with Nobby's we looked around at a few other companies and found their prices to be about mid-range. We initialy had great customer service (Sally at Pymble showroom was very friendly and helpful) & felt confident Nobby's would manage the project well and it was worth paying a bit more.However, after paying our initial deposit everything went downhill. Our job was relatively small (just under 20k). We certainly got the vibe that because we weren't doing a major expensive overhaul we weren't a priority for the people we were dealing with.We had multiple delays and cancellations by the project manager (Paul) who was to check measure the kitchen (his first excuse for cancelling was that he didn't realise how far away our location was from the Northern Beaches, which he told us about 10 minutes before he was supposed to arrive). After the plans were made we checked them very carefully and found errors in the measurements, which WE had to flag.After some back and forth the plans were confirmed and approved and we paid the final deposit. We had already been told it would be around 6-8 weeks for manufacturing so were prepared for this wait. However, after not hearing from Nobby's to confirm an installation date we called and were told that the order had not been put through, even though we had paid weeks ago. Another delay.Communication wasn't great throughout the process and important information that really should have been verbally told to us (rather than hidden deep in a contract) should have been flagged. For example, we opted for a stone benchtop, which had been recommended in the showroom and we liked the aesthetic. What we were NOT told was that adding a benchtop adds another 10 days to the installation time because installers come separate to the cabinetry. Of course, if that's the process then fine but we really should have been informed. We thought that we would at least have functional benches after cabinetry installation. In fact the kitchen was unusable in any form for an additional 2 weeks. It was also annoying that this was not flagged with us as it required someone to be home on 2 separate occassions for installation. Yet more changing of our work schedules.Installation of the cabinetry was good. Juan was super friendly, professional and experienced. Upon installation it became apparent there was another measurement mistake and one of the cabinet doors did not fit. So another installer had to come back again later to fix that issue (another change to our work schedules to accomodate that).Finally, the BIGGEST complaint we have, which is still outstanding, is that the dishwasher we bought does not fit due to ta cabinetry error. The dishwasher protrudes from the cabinets by about 3.5 centimetres and it looks weird. We pre-purchased the dishwasher and Nobby's had all the specs and assured us that it would be no problem to integrate. What happened was the cabinetry included a wooden brace that was apparently supposed to be removed prior to installing the dishwasher. Nobby's claim this is the plumber responsibility. Our plumber claims that they do not mess with cabinetry. Looking at both sides we have come down firmly that Nobby's was responsible to AT LEAST tell us about this issue so we could make sure the plumber was aware. We never got this information and it taints the whole kitchen. Nobby's has since said they would send a cabinet person out to take a look and fix the initial error but then ghosted us.Overall quality of the kitchen is good. We would have been very happy if not for all the delays, stuff up and slow response.

Professional and Courteous Staff working on our kitchen was consistently professional and courteous. They respected our home and always ensured a clean and organized workspace, making the renovation process a pleasant experience.

Everything to do with our kitchen renovation with Nobby’s was incredible. From first consultation in the showroom, to booking in a design appointment at our house, Nobby stopped at nothing to give us our dream kitchen. We had a fairly good idea of what we wanted, but we got great advice as well on what would and wouldn’t work with the space. Matt Eve (designer) and Amanda Jerogin in the showroom walked us through every step. Once booked in, we were given a full trade schedule and strata pack, which made approvals were seamless. We were given contact details and names for all trades people, who were proactive in discussing details with us, and highly skilled and professional. The project was flawlessly (Derrick) managed and exceeded our expectations. Unlike some other companies we looked at, Nobby quotes for trades as well. These were accurate, and it meant that there were no unexpected costs. Any supply issues (I think only one) was addressed with us, we were advised of early, and it was sorted out immediately - thus not impacting the project at all. Despite this being out of their control, Nobby made it a priority for our kitchen to turn out as promised. Can not recommend more highly, and will recommend Nobby to anyone.

Our new kitchen has far exceeded our expectations. We absolutely love it!We had researched many kitchen suppliers whilst thinking about a new kitchen, doing the rounds of Willoughby Road and travelling out to Sydney's western suburbs as well to look at other kitchen manufacturers.Eventually we decided on Nobby Kitchens after visiting their showroom at Pymble. We thought the staff at the showroom were very professional and on the same wavelength as ourselves. Pat, who was our first contact, just made us feel very comfortable discussing exactly what we wanted. She asked us what 'we' wanted to achieve with our new kitchen as opposed to some other showrooms who told us what 'they' wanted us to do.Next step was a visit to our apartment by John the designer who again took the time to ask us what we would like to achieve. Then, he suggested a few other options all of which we hadn't even thought of but all of which greatly enhanced the functionality of our overall kitchen design (without changing the cost).So then it was a bit of a wait whilst the kitchen got planned out properly and plans were drawn up exactly before we signed off on the design and it went to be made in the factory. We were allocated a Project Manager, Brendan, who managed the installation from start to finish. All up, from ordering until completion was about four months. This time is needed to properly plan for installation and in our case we had to get approval from the strata within our apartment building which can be quite time consuming in itself.With installation, I took a week off work to be around for deliveries and to help the workmen with access to our building etc. We are on the eighth floor and it was a bit of a mission having the units and corian bench tops delivered etc but eventually it all arrived in one piece.To watch Nathan the kitchen installer and Nick the Corian bench installer work was a real privilege - the care they took with their jobs was just amazing, they evidently took great pride in their work and went the extra mile to get things as perfect as possible as did all the trades who were associated with our kitchen - the electricians, the plumbers, the demolition guys and builders - everyone was respectful and very nice to deal with and get this... they all came on time as well!The man who installed our Bora cooktop said he had never seen a cut out as good as the one Nick did for us - it was just perfect!Having a new kitchen installed in your house or apartment is a big job, it's complex and very detailed and to be honest I was a bit stressed out about different aspects of the job. Our project manager, Brendan kept telling me to let him worry about the details and I guess I should have, we had a few minor bumps in the road but all in all the new kitchen is in, on schedule and we couldn't be happier with the end result.We would thoroughly recommend Nobby Kitchens to anyone planning a new kitchen into the future.Regards,David and Penne, Surry Hills

I am so glad that I choose Nobby kitchen for my first renovation project. The team working in Nobby are highly professional, helpful and attention to detail. I was impressed by their willingness to share knowledge with someone like me who is new to renovation. The whole renovation project run very smoothly, and all the tradesmen and partners work seamlessly and deliver on time. I can’t be happier with Nobby and I will recommend my friends to choose them.

Having home warranty insurance provided us a sense of security, especially after prior unfortunate experiences. It's startling how many companies neglect this legal requirement. Buyers, be vigilant. Ensure you secure this insurance upfront for protection, particularly in a volatile market with home builders going bankrupt.

If there's one thing I appreciate as much as an expertly done kitchen renovation, it's the confidence of a job expertly done. This is where Nobby Kitchens truly differs. They equipped me with home warranty insurance – a provision many companies neglect, even though it is legally required. Nabi's dedication to both compliance with the law and ensuring customer satisfaction is outstanding. It was incredibly comforting knowing that, in addition to getting a stunning new kitchen, I was protected by their home warranty insurance. A commendable act by Nobby Kitchens.

The team at Nobby’s renovated our kitchen and did a phenomenal job. The team were creative, professional and responsive. Special shout out to Amanda and Matt - Their service was 10/10!

Nobby Kitchens did a fantastic job from start to finish. Paul, my project manager was in constant contact to ensure everything ran smoothly. Every single tradesman did an outstanding job and the project was actually finished 2 days earlier than expected. A special mention to my installer Nick whom was meticulous with every single detail and put in two 12 hour days of solid work. Spectacular work ethic.Nobby's are definitely not the cheapest option, but they provided quality materials and the finished kitchen exceeded even my high expectations. Very happy customer.

Even after the completion of our kitchen remodels, the service team remained available for any follow-up questions or concerns we had. Their dedication to ensuring our complete satisfaction with the project is a testament to their outstanding customer service.