Heidelberg Dermatology
30 Reviews
- Tuesday8 AM–5 PM
- Wednesday8 AM–5 PM
- Thursday8 AM–5 PM
- Friday8 AM–5 PM
- SaturdayClosed
- SundayClosed
- Monday8 AM–5 PM
About the Business
Heidelberg Dermatology | We Care, about More, than Just your skin |
Contacts
Call Us
+61384149995
5 Burgundy St, Heidelberg VIC 3084
Hours
- Tuesday8 AM–5 PM
- Wednesday8 AM–5 PM
- Thursday8 AM–5 PM
- Friday8 AM–5 PM
- SaturdayClosed
- SundayClosed
- Monday8 AM–5 PM
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Toilets
- Gender-neutral toilets
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
- LGBTQ+ friendly
- Transgender safe space
- Appointment required
- Identifies as women-owned
- Appointment required for Covid test
- Accepts new patients
- Referral required
Recommended Reviews
Sahan Ransika
05.10.2023
Heidelberg Dermatology
receptionist doesn’t have any experience dealing with customers. Ask for an appointment saying different things. So dumb.
Tahnee Hewish
04.10.2023
Heidelberg Dermatology
A couple of weeks ago I unexpectedly came up with a full body skin issue that needed urgent attention. Heidelberg dermatology went out of their way to see me as a new patient, and work out a treatment plan that is actually working. Dr Charles and Nurse Natalie gave the best continued care, being a health professional myself I know how important this is.I previously referred my own patients to Heidelberg dermatology but know now first hand just how good the practice is.Thankyou again. Tahnee
Maggie Toufaili
23.09.2023
Heidelberg Dermatology
My daughter and I visited this practice for the first time and are absolutely amazed with their service. Dr Shobha took her time in understanding the issue at hand and was very caring and sincere (unlike other specialists we have seen for other matters whereby you feel rushed and not enough care factor). The receptionist Manuela was also amazing! I felt like she went above and beyond to assist us, from the friendly smile to getting the paperwork organised and sorting out our next appointment.Thank you Dr Shobha and ManuelaKeep doing what you’re doing!
Boo Pit Tan
08.09.2023
Heidelberg Dermatology
Random calls asking if you can come in at times that don't suit and randomly cancelling appointments which you thought you had already booked in. Unapologetic and when querying why original appointment was cancelled, answer was Bye". If only I could give 0 stars.Update - I received a callback from the manager who has rebooked the original date I had booked and assured me that the reception would be spoken with regarding this incident. A good start however a wider culture and training issue probably needs to be looked at for really what are very basic levels of customer service and courtesy. Updated to two stars."
Linglin Cai
11.08.2023
Heidelberg Dermatology
Dr Charles Xie and the nurse were very patient and professional when treating my child's mole. Highly recommend!
Madhavi P
27.07.2023
Heidelberg Dermatology
Would highly recommend this clinic if you are looking for great customer service as well good doctor. I had to change my appointment twice on different events and front staff were very accommodative to work as per my convenience and lovely to speak with as well. I consulted Dr. Charles and he’s been amazing with treatment and very patient in resolving all concerns.
Tez Joe
25.07.2023
Heidelberg Dermatology
I had a great experience at Heidelberg Dermatology, the staff were knowledgeable and pleasant. The appointment itself and follow-up care were also exceptional.
Rach B
24.07.2023
Heidelberg Dermatology
I was hesitant after my first visit with Dr. Charles because I felt a sense of urgency from them and was significantly out of pocket. However, since then the clinic have been highly communicative and Dr. Charles called as soon as my results were available to talk me through them. My second visit was quick and informative, with the beat park being finally getting diagnosed!
Erin M
23.07.2023
Heidelberg Dermatology
Awful, rude, unhelpful reception staff. They moved my appointment without consulting with me. Ensured me I could keep my original after I followed up. Then cancelled the original without informing me. They were unapologetic and completely useless.
Shilpa vasudevan
10.07.2023
Heidelberg Dermatology
Fantastic clinic. Dr. Shoba is a top notch professional and an amazing doctor. She is really good with kids and her treatment has been quiet effective. We have been consulting her for many years and will be our first doctor for many more years. The clinic is well appointed with all key treatment and a special mention to all her staff who are always welcoming, courteous and super efficient..
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Map
5 Burgundy St, Heidelberg VIC 3084
Heidelberg Dermatology