The Good Guys Chirnside Park

Terrible customer service in comparison with JB HI FI and Harvey Norman. Very bad terms and conditions in costumer service. I bought a coffee machine and wanted to return it after 2 days to bought a upper level of that but unfortunately they didn’t accept to take it back.

Store assistants sit there taping away on their mobile while the queue builds. Go somewhere else where they are prepared to give a bit of service.

Sonia R was very friendly and helpful advising me about a cordless phone for my elderly mother. Great customer service!

They reduced price a little and gave time until one day to buy it. When you bought anything the day after the price reduced tremendously. When you ask from customer service, they told us we should have gold service nevertheless they do not any thing for us. We did not know any thing about the Gold damn service! Always bought any thing from JB or Mayer never have such a problem

Terrible in store service!!I found exactly what I was after and was ready to purchase, but no one assisted us so we left. Probably a good thing as I ended up ordering the same item online from Amazon before even leaving the Good Guys car park which turned out to be cheaper and was delivered the next day.

Very poor customer service, I had lot of issues with getting refund which I then gave up after wasting hours. Rather than fixing your issue they will tell you to contact customer care and from there, they’ll pass ball between store and support office. Person at phone is very rude.. I would try a different Good guys store.

DO NOT BUY THE EXTRA COVER! Total scam. These guys would swindle their grandmother if they could. Late last year I bought a very expensive coffee machine here and bought the five year cover for an additional (just under) $200. Today I returned the coffee machine as it doesn’t work. The refunded the coffee machine but refused to refund the five year cover I’d purchased despite only having the machine for about eight weeks and it was still under manufacturers warranty. So they got $200 out of me for a machine I don’t have. I should have kept the machine and the cover and just kept bringing it back and forcing them to fix it. Didn’t think of that of that at the time but that might have been a fun little five year game. Next time! Oh wait there won’t be a next time because I’m a JB HIFI girl now.

This place has the worst after sales care out of any retailer that exists, The manager at the front desk is extremely rude, even when you are talking to another assistant she will butt in with her rudeness, i will never shop there again. JB are so much better to deal with.

Amazing service. Very quick in and out. Got exactly what I wanted. Special thanks to Ray for looking after us. Cheers.