Genesis Health + Fitness Kelmscott

This is the most amazing gym.The staff are so friendly and informative.Always so much equipment to use and just a great environment all round.

i have been to this gym for over 2 years now, never had a problem but lately when i come in the young girl with red hair has had a terrible attitude and turns around and ignores me and me friends after we say hello, instead of greeting us as we walk into the gym as they usually do for everyone, had no problems with this girl so there is no explanation for her being so unprofessional, my friend tried to pay for something, and as their card declined she said “come back when you have money” gives this gym a negative unwelcoming vibe now unlike it used to be.

A great gym with friendly helpful staff and trainers. The gym is clean and tidy and equipment is always available to use. I highly recommend you try a Coaching Zone class with Sam, they are amazing.

I joined up today at the Recommendation from Will from Typhon Supplements.I walked in and Ella greeted me with a great big smile and I had no intention of actually joining today I just wanted to look for now as I already have a membership elsewhere and Ella absolutely convinced me to join then and there with her amazing customer service skills and friendly persona.You're an asset Ella to Genesis Fitness well done.She gave me a through tour of the gym and answered my multitude of questions I sprang on her, the gum itself is well priced and had a great range of classes.First impressions are spacious and good quality equipment and everything seems to be clean which is really important in this day and age.I can't wait to smash out my fitness goals with a new positive and fresh start with this great new gym!

It's not my closest gym, but I don't want to be any where else. I feel so comfortable and supported there. The staff are so nice and friendly and it really is a gym for every fitness level. The creche is also amazing and without there help with my clingy child I wouldn't be able to go at all! But he loves it just as much as I do. I highly recommend this gym to everyone.

Been going to genesis for years, last 12 months have really gone down hill. Equipment is ageing and the huge influx of school kids is such a bad idea from a risk point of view. Unsupervised kids taking up equipment without moving on, getting in the way, no respect and poor attitudes towards fitness and safety. As genesis aren't the cheapest around anymore I'd suggest shopping around as I will be.

[10 months ago] Great gym, has improved a lot since Tim, the new manager has come on board. He has made lots of improvements; fixed things that have needed fixing for ages, got on top of the cleanliness, organised the equipment in a more user friendly way. And get this, even the toilet paper has improved, none of this cheap stuff you put your fingers through for our club!You can tell Tim is invested in the gym, he trains every day, interacts with all the members and is doing his best to improve wherever he can. Well done!An update since my last post 10 months ago. I have downgraded it from 5* to 3*Tim, the Manager moved on about 4 months ago, and we have a new one in place. In the meantime, the maintenance appears to be slipping;- the air con units in the squat area of the gym no longer work, or have been permanently switched off,- the covers on some of the machines are showing major signs of wear, especially the leg extension machine which is now uncomfortable to use,- too many school kids, especially just after 3pm when they get out of school. Also, they regularly leave their bags all over the changing room bench, so there is nowhere to get changed,- there are never enough handles for doing cable crossovers etc,- last but not least, one of the urinals in the men's changing rooms has been cordoned off as 'Out of Action,' for around 6 months now!I have spoken to the new manager about the last point, and she said the same as Tim - that two requests to have it fixed have been passed up the line, but nothing has been done. If you see the 'Out of Order' sign, (picture attached), it would appear that they don't take it seriously! No excuses after 6 months, sorry.Good luck holding on to your new Manager, if you don't back her to get things sorted around the club!

They promise so many things when signing up then don't value you when your a member. Machines are often filthy and out of order. Below standard customer service. It's time to move on

Such a great gym! Always clean and tidy! All staff are friendly, supportive and professional. Coaching Zone has been amazing and I couldn’t recommend it enough! I am so glad I joined when I did!

The gym is spacious and has ample equipment and a strong sense of community. I have been with a Genesis member for nearly (or over) ten years, with the last 7 to 8 years with the Kelmscott branch. A few upgrades were done over the period. If you intend to join, I suggest signing up for their weekly contract. I have been paying 12 months in advance and have been offered a new (increased) membership fee every year during renewal. The most recent increase is nearly $150 (2022). Members on weekly contracts are entitled to maintain the same price they initially signed up for ($9.80 per week). The current weekly fee ranges between $14.00 and 20.00.Their customer service may sometimes be hit-and-miss, but you don't need customer service when accessing a 24/7 gym.