Albany Creek Memorial Park

It’s sad for me to go there. A number of relatives have had their funeral or their ashes are interned there. But say that the gardens are well kept, it’s peaceful and I like the sound of water babbling in the small creek.

The funeral (celebration of life) of a dear friend of mine was held in the Albany Creek Memorial Park on Thursday this week. The Garden Chapel was a beautiful setting for the the funeral, with peaceful surroundings plus all of the required media facilities available. I appreciated the clear instructions (emailed to me) on how to prepare the powerpoint presentations and music so the ceremony was seamless. I am also glad that I took their advice to test everything the day before. The catering in the Park's Cafe after the funeral was also held in another well appointed room, with views across the Park's gardens. The food was spot on and plentiful. Thank you so much for ensuring my friend was farewell in a fitting ceremony.

A huge thank you to Catherine who attended to my family on Monday, her guidance to us while choosing a burial plot for our family member was amazing. Catherine was so caring and supportive to us all in our difficult time. Albany Creek Memorial Park is very lucky to have her on their team

All the ladies make you feel relaxed & welcomed at a very sad and stressful time. They go out of their way to help you with everything you need also on the day of the funeral they do everything possible to make it all go smoothly.I think all the ladies are gems.

Albany Creek Memorial Park is a beautiful place to say goodbye to your loved ones, with the staff showing great care, compassion and respect in your decision making when planning the ceremony of your deceased loved ones.

Our experience was nothing short of disappointment. The audio visual equipment failed and, in the process of failing to fix this, the female concierge spoke very loudly over speeches that were being given in honour of our family member, in the same room. When she was eventually asked to keep her voice down by another family member, she was very rude and confrontational. If this is what your profession is, you cannot afford to be anything but at the top of your game, especially when it involves people paying tribute to a loved one for the last time. I would go to extraordinary measures to avoid using their facility in the future. Moz deserved better than this, as did his wife and little girls.

Albany Creek Memorial Park’s computer system ‘crashed’ midway through a service early this week. It was stressful and disappointing to say the least that they didn’t have a backup plan for this kind of scenario; with a room full of grieving guests, we were stuck with no solution. It was awkward.And we can’t do a ‘take two’. Sadly, there is no ‘keepsake’ audiovisual copy of the service for the family.But that isn’t the reason why I’ll not be recommending this venue from now on. It’s their unprofessional, rude, insensitive, non caring ATTITUDE that has shocked me. Owning our own business with 17 trained staff, we understand the importance of having a genuinely caring compassionate company culture, which employees transparently reflect.This was not my experience with ACMP... it was appalling. They left me feeling we were just another booking/number... turnover!Disgusted.

I've been dealing with two people trying to organise my father's headstone. It's been an extremely slow process. I was forwarded an email that included correspondence by Kylie, someone I've not dealt with personally but included in the email trail, who I felt was rude and unprofessional.

A very unpleasant experience occurred during our service, it was unacceptable and there are no excuses, it was disgusting and I would hate for any other family to go through what happened as a funeral service can only happen once.The slideshow we prepared experienced a technical difficulty which resulted in it not being able to be shown during the service. While this was less than ideal, the way Albany creek memorial park staff handled it was regrettable. The concierge lady burst into the service and just started talking to a colleague (during the eulogy) not even making an effort to be quiet, she stayed there towards the rear of the room and talked for several minutes... it was incredibly insensitive. The person conducting the eulogy was a former Premier of the state, a good public speaker and you could see that even he became slightly flustered.The concierge needed to be asked to be quiet, or to leave.. her response was.. do you want me to fix this or not? When she was finally convinced to leave by a grieving family member she stood outside and proceeded to make a phone call.. loudly and basically in the door way to the service.The place is obviously a nice setting, a very picturesque landscape. But I would advise anyone considering using this company to outsource as much of the required services as possible.