Car manufacturer

How do people still buy the product if they don't know what colours are in offer?? According to a Honda dealer, last quarter of 2022, the 2 colours available for the Honda Goldwing tour premium in 2023 was black and the Blue. I was waiting until February 2023 to see the two colours in real life only to find out that the blue has been replaced by a Red. Jumped on Honda's internet and the motorcycle is still displayed in Blue. Rang them up to clarify, Individual took my enquiry and will confirm in due course. Seriously?? I would have imagined Honda Australia would keep their internet updated as soon as specs change or at least the customer service operators would have such information at hand.

I am very pleased with my rocker arms purchase. They look amazing and were packaged really well too.

Bought an efi unit my poor mechanic has had to rebuild the whole thing to get it ti work. if i had knew i would never have bought it

I’m sorry I cannot say anything positive about this mob I purchased an item fully paid and extra for express post, two weeks in and after numerous phone calls no delivery and no one can tell me why or where my item is I believe I have lost my money and have no recourse or offer of refund in fact I was advised I could purchase the item again pay for it and get a refund when the missing item shows up ,what a way to do business with a genuine customer pay for one item twice. Please be very careful purchasing anything from this mob.no explanation no communication waste of time and money

I have made couple of transactions with them for the last couple of years. They are reliable and competent people, they care about their customers.I'm happy with my recent purchase of LX600 from here. The whole team and service was wonderful.Thank you!

Jessica was absolutely fantastic and her communication was top class. The dealership is very well presented and in all aspects they treated us like a valued client.

Website needs to be updated frequently. We haven't seen any promotion videos on YouTube, which is worrying since the Chinese brand EVs did all that years ago. No one knows what is going on with ACE, nor do they have a solid launch date. C'mon, guys. Don't leave us in the dark!(Also, they should also consider experimenting with Fuel Cell technology. Don't lump it until you try it.)

Shocking Service,no sensible response, no tracking number when asked at least 10 times,no promised phone calls. I cannot believe the way they treat customers.They must be making too much money.

My friend who is a healthcare worker and doesn't know much about cars received an airbag recall/buyback letter from Honda and asked me to deal with it as she is quite busy at work for obvious reasons at the moment.She was quite happy with her CRV until the date, kept it in good condition, had low mileage on it and just recently put new tyres on and had a major service done for more than $1000.The buyback offer was $2300 +$400 for immediate transport which is way below retail market value for a similar vehicle from another manufacturer (RAV4 etc). I contacted Honda several times over the phone to discuss options with no answer after waiting for 45min+ every time. A call back request on the website also wasn't answered for several weeks.When I finally reached somebody, I was told to take it or leave it as that's the agreed price and there are thousands of more people waiting to get a hold of them as well. I was told I can go to pickles auctions to have the car evaluated but that would void the buyback offer. Pickles auctions is a wholesale auction house and would most likely come back with a lesser valuation. Also, the recent service and tyres weren't taken into consideration as well as it was more than 12 weeks ago. I was told I will be called back a day later and that call never came.I understand that it's a lot of customers being affected but this is not satisfactory. Honda has now forced my friend who works in a big hospital to take public transport for weeks which is not good especially during a pandemic. She now had no choice but to agree to Honda's unfavourable terms that were forced upon their customers. She now had to buy another car at significantly more than what she was offered. This is the last time me or anyone I know will even consider buying any Honda branded product. You have lost many potential and existing customers by you blatantly rude and ignorant behaviour. Not even being able to get in contact with your customer service in case you need an answer is just not acceptable.

The team were all fantastic in getting the deal over the line and hand over was a great experience as well. Quocchi Nghiem and his team were terrific. This is our fifth Lexus.