Capital S.M.A.R.T Repairs Moorebank

Thank you Moorebank team! I'm amazed at the exceptional customer service - from the receptionist Tanya, the assessor and others I dealt with in the workshop. In addition to being friendly and professional, the quality of the repairs surpassed my expectation, as did the speedy turn around. The whole process was surprisingly a breeze! Highly recommend. Thanks again team :)

I’m very disappoint with a service they provide me.First of the lady on the reception is very rude and unprofessional.I left the car for repair they give me 1 week so when I went for pick up after receiving the msg .I noticed that bomper was fix perfectly and car system wasn’t reset till that time and the main thing was the tyre noise which I noticed after the accident i finger out all these problems.i wait there for 3 hours for fix the bomper and reset system. After resting the car automatic handbrake was not working anyway i they spend me 1 more week to fix these issues.when i went there again for pickup so there was no work done on that issues . When i start arguing the boss so he clearly said that we are not responsible for these issues if you leave the car then we will tow your to your house on your expenses. They also sent the documents to my insurance that all clear.

Capital S.M.A.R.T Moorebank were exemplary from the moment I walked through the door. They truly took all the stress out of the process of getting my car repaired.The staff at the counter were incredibly personable, efficient and extremely clear about what the process would entail and booked and organised everything for me, including extending my hire car, booking Uber's to and from the hire car venue, and all in all, removing any stress or hassle I had over needing to repair my vehicle.They were clear about possible delays, but in the end everything was repaired satisfactorily and on time. They have absolutely scored another return customer. Thanks team!

Second time use their service for smash and repair, the service is absolutely marvelous. Always happy to go back there. The service is quick and straight forward. Working place is clean and bright. Tumbs up to the receptionist, Tanya, who is such a wonderful person, very helpful and work promptly and professionally. She is such a treasure to your company. Capital SMART Repairs Moorebank is the place everyone should go to! Well done team!

Tanya handled everything very professionally, she was very efficient, keen to help and full of assistanceTanya organised rental car pick up and drop off, repairs etc in a very timely manner.Capital S.M.A.R.T Repairs did a fantastic job on our carWe will be recommending them to our staff, friends and families. More importantly to our Insurance companyOur sincere thanks to Tanya and all at Capital S.M.A.R.T. Repairs

Got sent here by AAMI more than 8weeks ago to get my car assessed . The assessor told us that he would need to order parts for the car and he will call us to bring our car back in for repair once the parts arrived . Called in today after 8 weeks to be told that the assessor had no idea what he was talking about and that no parts had been ordered and that if you don’t leave your vehicle at the repairers you automatically lose your slot . Then I was told by SMART I would need to re call aami which took another 2 hours to get my car re booked . I rebooked through aami with a different repairer this time . Not good wasted 8 weeks for no reason .

Let me start out by saying the workmanship and mechanics are brilliant and second to none. However, this will only take you so far when your front end staff are utterly useless (no other way to describe it).I was supposed to pick up my car and Capital SMART booked me an uber, after multiple cancellations from uber I had to call the company to see what's going on. I was told by the middle-aged lady who took my call that it looks like I will 'no longer make it on time' as the company closes at 4pm. I asked if there is anyway for them to stay open and was told no one will be around after 4pm to allow me to pick up my car (is it really too much to ask for someone to stick around till 4:10?). The company then pre-booked me an uber at 7:30am the following day.The next day, no one showed up to my house to pick me up and I was unable to contact anyone till after 8am. I decided to book my own taxi there and was told I couldn't be reimbursed by Capital SMART and had to go through insurance, after almost an hour of waiting in 4 degrees C.If you have any choice or say in the matter, do NOT go with this company to repair your vehicle, you will likely have to pay some form of excess that cannot be reimbursed or receive your car much later than anticipated. I would recommend Capital SMART to hire competent front end staff that know how to book an uber, or better yet use a dedicated taxi service for their customers.You do not have control over what services another business provides, however you have full control of your own service.

Excellent customer service by receptionist. I had dents only on my car and I didn't want to a respray for that particular job as I had no damage to my paint. Picked up the car today and i was really amazed of their quality work, they took the time to listen and they gave me exactly what I have wanted and more.Thank you very very much.

Capital S.M.A.R.T repairs , Presented Great Customer Service .The receptionist was lovely and a Special Thank You to Ali who made sure my car was well taken care off.It is rare you see such Excellent Service Thank You.