Doll restoration service

I have now had 6 dolls restored at the Sydney Doll Hospital. They were from the 1950's and I was absolutely delighted with the results.My granddaughters came with me to choose new wigs for the dolls and they loved the display of old and new dolls. Thank you.

Charles is the rudest man I’ve ever dealt with. Worst customer experience in my life. Apparently other customers not paying for previous repair services and leaving their dolls at the hospital completely condones his disgusting attitude towards new and honest paying customers like myself.It took the hospital twice as long to repair my doll, 7 months! But I was not concerned by the timing. Charles has absolutely no consideration for customers needing to shuffle their lives around to collect their doll and expects payment as soon as he calls you to say it’s ready. This is all without seeing the finished product. He changes their opening hours at the drop of a hat as well. Pay no attention to advertised hours.Such a disappointment and was left with a bitter taste, from what should have otherwise been a lovely collection experience. I could not even look at the dolls properly, I was not excited and just wanted to get out of there asap.I feel sorry for Anne, as she did a good job in repairing the dolls. I highly suggest Anne handles the customer service side of things and calls customers for pick up’s from now on. Best of luck Anne.

George is a real character and we warmed to him right away! He is very knowledgeable and helpful and we are looking fwd to getting my childhood treasures back, ready for another 70 years of love.

Fantastic! Whist I experienced some delay. I appreciated the fact George is passionate about his work. My mothers walking doll is back to her original glory and my Mother is ecstatic. It is truly wonderful seeing my Mother spend the afternoon playing with her granddaughter and her doll. End result totally worth it. Thank you George.

Very Friendly and professional services.

I was surprised by 100 years in business they only had a few ugly doll heads with little concern for my precious porcelain doll. I sent a picture by email and if she had bothered looking at the heads, she would have known they had nothing similar to my European dolls face, not even the same colour, however she commented my doll was mass produced somewhere in Asia, of little value and when they broke they were thrown away, well luckily I have mine because I seem to be the only one with that dolls face as it can't be found anywhere, so now it's rare. When I asked about repair she didn't have too much knowledge or information about where I could get help. Gave me a name however I would have called or shown more interest to a customer in that business especially with something of sentimental value. Disappointed with the service.

I am trying to call the number but it is disconnected, can anyone help and tell me if they are still trading

I would like to thank the professional and talented team of staff at Sydney Doll Hospital. I picked up my 43 year old stuffed monkey today and was so happy to see the amazing job they had done. He was in urgent need of repairing and they did a fantastic job. They were able to replace the fur and stuffing on his torso, arms and legs whilst still salvaging his hands and feet as well as his head in order to preserve his character. I would recommend Sydney Doll Hospital to anyone looking to have their sentimental items repaired! Thank you thank you!!!

For people who fix toys for a living, you'd think they would have some happiness about them. The most miserable, rude and abusive people in the world. It's a shame I can't give 0 stars.

A very tiny dark and dingy place. The woman was unfriendly and unhelpful. Was a waste of my time. Still have two dolls needing repair.