Harvey Norman Epping Factory Outlet

Good place to go and negotiate prices..good way of finding minimums that retailer is willing to offer. I would have purchased if the item required was available. Staff was really helpful and proactive.

One star is too much for this company, I WOULD NOT RECOMMEND.Terrible service and very rude customer service.After this company gets your money they want nothing to do with you. GO ELSEWHERE EVEN IF YOU HAVE TO PAY MORE. DO NOT RECOMMEND. ZERO STARS...

First time to visit this store, quite good quality of 2nd hand goods.

Recently bought a washer/dryer and was impressed with the range and prices. Would recommend anyone purchasing big ticket white goods to check here first. However, when loading the washer/dryer into my car the employees dragged it across my rear bumper and boot to load it in without warning. I now have scratches and chunks out of my paint that will cost much more to fix than any savings I made….. Had I have known they would so carelessly load it in my car I would have put my boot protector down or just lifted it in myself!!

The factory outlet is not at all like a normal Harvey Norman. The store is quite small and stocks mostly kitchen items, stoves, ovens, range hoods, fridges, dish washers, etc. Washing machines and clothes dryers as well. Few other small household appliances, coffee machines, toasters, vacumns, radios etc etc. Mostly end of line or ex display stock.. I found the shop quite dark and dingy, better lighting could really improve this. Prices can be a little cheaper, and in some cases incredibly cheaper. I saw one high end griller for $3995 marked down to $995. The staff member I dealt with was really knowledgeable and was up-to-date with most of the products in his area. It worth popping in here especially for kitchen whitegoods as you can save quite a bit if you don't mind end of line products.

Amazing customer service!Friendly, Professional & Knowledgable!I purchased a Fridge & Washer Dryer and have not received such great customer service in a long time.A huge thank you to the gentleman who served me today (I'm sorry I didn't catch your name but I think you were the Manager).Highly recommend to go here for the best deals.

Like any clearance like outlet you may or may not find what you want and it could take multiple visits but today I found the range fantastic across what I was looking at (oven, induction cooktop, dishwasher, rangehood). Think the key is to visit outside of busy periods. Michael was so generous with his time and knowledge today giving realistic, useful, unbiased advice which I was really grateful for. I'm not quite ready to buy yet but feel more knowledgeable about what I want and what to look for. Absolutely great service and I'll be back!

Waited extremely long period of time for someone to service us to be able to buy the most suitable washing machine for us but we gave up after waiting 20-30 minutes. We went to buy it from somewhere else instead.This company made record profits while stealing jobkeeper money because of the pandemic but too cheap to hire enough staff for customers.Disgusting, greedy and useless company.

We went in with the intention of purchasing a new front loader. A sales person came over, looking almost annoyed that she had to speak to us. We asked a couple of questions to be met with no answers, no smile, no sales help at all really. She barely said 3 words. When asked if the one we were looking at had a certain function, her answer was I dunno

Lower prices but you need to be flexible on brands and models available