Medical diagnostic imaging center

What an actual joke of a practice. I’ve called four times in three days and not once been able to speak to anyone — on hold each time for over 30 minutes. Drove past this morning 20 mins after calling and there wasn’t a single patient in there. So staff are ignoring phone calls? Sounds very “patient-centred” to me.

Very nice and helpful staff, great service, would happily recommend them.

I've been experiencing severe pain in my hip for over a month and doctor referred me for a x-ray and ultrasound. They always have appointments available on the day or next day, I was seen immediately, got x-ray and ultrasound done and doctor and technician gave me a cortisone shot. I was done in an hour. Very friendly and professional service.

I came here for a ultrasound of my wrist today. The reception ladies were pleasant and helpful, super efficient! There was a little bit of a wait - around 15 minutes, as the patient before me ran a little late, but nothing major. Lily the sonographer was super lovely, professional and quick. Its a shame so many people have had bad experiences here previously - personally my experience today was fantastic (not to mention they bulk bill - hard to find), so I would definitely come back here again.

They were so professional and caring. I've had a few ultrasounds and Aurora Imaging was easily the best experience. The team really give you their attention and I really appreciated the effort to make me feel so comfortable. Thank you!

Fast efficient and friendly service.

Very bad experience. I was fasting for six hours and running late to attend appointment due to traffics. I called 10 minutes earlier and told I am running late probably 10-15 minutes. Receptionist was rude and told me to reschedule due to I was running late. If I would have attended on time, as usual they always call half an hour late for any imaging. I highly not encourage to attend glenroy but I don’t know staffing wise in Fawkner clinic.

I’m only writing this review hoping it will help them be more aware about management of appointments and consideration of their clients.I had an appointment last week for an ultrasound, I checked in and was waiting in the waiting room for 20 minutes until I was notified the person who does my type of ultrasound isn’t in today.They made a new appointment for next week which was today. I arrived 15 minutes early and all seemed good, until 20 minutes later the same thing occurred “sorry, the person isn’t here today that is doing your ultrasound”.I don’t get how this can happen twice, even with confirmation txt message confirming my appointments.Obviously won’t be coming back to this clinic. They couldn’t even help and offer me assistance where else I could go for my ultrasound.

I have taken clients to many different radiology clinics in the past 12 years, and this is the first clinic where every single staff member was kind, caring and helpful to assist my niece who was in extreme pain. I would have given 10 stars if I could.

I am staying with my mum for a week in Perth, and thought it would be a lovely experience for her to be at one of my ultrasounds seeing as I live 4 hours away. I-MED radiology Midland had the closest bulk bill appointment, and I jumped at the opportunity. There was a problem with my referral when I booked the appointment, (my doctor said I could take it anywhere I wanted) and the ladies weren’t sure if it was for hospital only. Which I told them it wasn’t. Or my doctor would have told me exactly that. They looked at the new referral I had ( I had two) and said they would call if they had any problems. No Call. So I assumed all was good. So we drove 1 and a half hours for my appointment. Had nothing but trouble and rudeness since I walked in. I gave them all my past ultrasound information, when requested and the lady said yes that’s all good have a seat. Had us sit down for 15 minutes past our appointment time just to come and tell us that they refused to see me. Waste of fuel, and waste of time. I was really looking forward to seeing my baby on the screen after 12 weeks, and having my mum be there to share the experience and had to go home in disappointment and anger. Just because I was a bulk bill patient doesn’t mean I should be treated any different to a full paying patient. I have had a completely normal and healthy pregnancy, and even though I am plus size, they had no right to refuse to see me.