Need A Skip Now

This review is keeping the 'Need a Skip Now' company accountable for the product that we received to an industry standard that's acceptable.This company has pictures on their website of the skips they offer their customers. We ordered a skip from the website and received a skip that was significantly damaged on all sides with considerably concave sides and a large convex bottom. This greatly minimised the load capacity for the soil disposal that we required and our contractors described that they had never seen such a damaged skip before.Our order was on a weekend which had been prior booked with our contractors, so we had to use what we had and contacted the company via phone on the Monday to discuss this issue.We were told we should overflow the current skip and offered no further options for reimbursement of the significant amount of space that was lost.Overflowing a skip is against the law. Skip hire companies must comply with regulations. Overflowing a skip is dangerous, illegal and costly. It is especially hazardous when an overfilled skip bin is in transit on the truck, as debris can fly out and land on the road or hit another vehicle causing an accident. It is also very unfair to the drivers to put them in this position when they pick up the skip.Need a Skip Now charged $500 for a 2m skip that other companies charge approximately $300 for the same product removal. To receive a skip with such damage and loss of space was a large inconvenience to our contractors and on the job.Following the phone communication we sent a follow up email seeking reimbursement for the amount of 20% of the purchase price for the space lost. Through responding emails we were told we would receive no reimbursement/refund for the space lost; however they would provide $30 off the next skip ordered (as they also agreed we had lost space).Their address listed on google, their website and IG is incorrect as they are not located at Lot 7, 30 Bond St Mordialloc. Unsure where this business is is actually based.This company is not to be trusted and does not treat its customers well. We will not be ordering through them again.We would urge this company to post pictures of the skip they sent us on their website to show customers a realistic view of the skip they will be receiving upon order.We completely understand skip bins get knocked around a bit; but when you lose 20% of the capacity of the bin it's just unfair on the customer. I'm sure they receive complaints like this quite often, as they are well rehearsed in their responses. Steer clear dodgy operators.See attached photos of the skip received.

Ordered a skip bin online, got a call from the office confirming placement details, driver was very polite, opened the bin door for me, then a day prior to pickup, received another call from the team, confirming whether I have finished filling the bin. Brilliant service, will definitely order again, thanks guys

So quick, very easy to work with & friendly staff.

After being let down very badly by Jims Skip Bins (separate review) I needed a skip urgently as I had work scheduled. Need-a-skip-now are very well named. Easy/quick quote and confirmation and timely prompt delivery as promised. And for once a really nice delivery experience (polite/helpful and timely). This will be my goto skip supplier going forward.

Honest, straight to the point, and prompt in their service. Was happy to support local business, providing quick in delivery, honest and good value! Thanks

I have hired a lot of skip bins over the years; had a good experience with this company. They were responsive and had good customer service. They collected the skip bin a day later then planned but got back to me on the phone and it wasn't an issue for us. Overall happy with the service, thanks.

The skip we ordered was the perfect size for what we needed and the price was really good. Their customer representative was really really helpful when I called up and made enquiries about a few things that we forgot to ask when we made the booking he was really nice really informative and really helpful. Will definitely go through these guys again if we have too

Green skip arrived promptly and the driver made sure I was happy with its positioning before lowering the skip. The company also called a day before its collection to make sure I didn't need it longer than my original booking. Very smooth and professional service. Highly recommended.

Excellent value and very quick drop off. Lawn was undamaged and all staff professional . Phoned to say pick up a day late. No probs. Will use again :)

Could not recommend this company more.Rang them on a recommendation from a friend during a usually busy period because my other two bin hire companies couldn't deliver a bin the size I wanted in time. They delivered it the following day and were willing to leave it over the long break.I rang them for advice during that period and were both times professional and most helpful.When I asked if they could pick up the bin early that was no problem either, it was gone the following day.I can't fault then. I now have 3 bin hire companies to rely on.