Waverley Private Hospital

I recently had surgery at Waverley Private Hospital which required me to stay a few nights. I was beyond impressed by 3 nurses who cared for me during my stay. Donna (Surgical Nurse), Sandy & Robin. Their care was absolutely amazing. They were very patient with my questions & concerns and they have a great bedside manner. They are made to be nurses! Thank you so much to all the nurses who looked after me. Also, the food was fantastic! Nutritious and a few options to choose from. Good environment to recuperate. A big Thank You!

This is one of the best hospitals. All of the nurses are so kind and caring and they make sure that their patients are very well taken care of. I was a bit nervous before going into surgery and when the theatre nurses came to take me into surgery they reassured me that everything would be fine and they would take good care of me. On the way to the OR they talked to me to make sure I was distracted and one of the nurses even put her hand on my hand and told me everything would be ok. I am so grateful for the amazing nurses that I had and I would highly recommend coming to this hospital

I had a procedure last Saturday 24 June 2023. I would like to thank all the staff who were brilliant. From the Reception area to pre procedure, theatre and post procedure I could not fault them. Professional, friendly and efficient. This was my third procedure at Waverley Private and they have always been superb. Many thanks.

We had such a traumatic experience in the baby nursery section that we wanted to sue this hospital. The nurse named Shida gave us such a tough time when our baby was in the nursery care. She was so arrogant and rude to us. The 1 month of anxiety and stress we had to go through because of her, cannot be summarised in words. I am not sure why such a reputed hospital has her in special care??? I must mention all the other nurses had been super nice but unfortunately she was a regular nurse so had to see her daily and at times she bullied us.We even complained to the management and we were assured action will be taken, to our surprise no action was taken even after filing a written complaint.When we spoke to a few other nurses about Shida's behaviour we were told many complaints have been filed in the past but the management does not take any action against her as there is a shortage of nurses. One nurse also assured us that she can't harm our baby as she only has behavioural problems but does her work well. How can you trust someone with behavioural issues will keep your baby safe??I repent selecting this hospital for our baby and wish no one has to go through this traumatic experience. Such a shame on the management for not taking any action even after written complaints. They are just busy collecting money.

I was there five years ago& I was there last year, for a day procedure.I honestly could say: this hospital tops up the rest in the area, from doctors, nurses , to front desk staff are so polite & obliging. Canteen staff& the food is superb!nothing had changed from five years ago, every one is still the same!I was speaking to Nicole on the phone before & she was more than happy to answer all my questions, nothing is too much trouble, a bit of kindness is free!I wish they had an ED there, it would be of a great service to the area!Suzy Dahouk

Came in for a day procedure.. they hadn't checked I paid for excess.. asked me to evidence it.. then showing bank statement wasn't enough so called the hospital where I paid excess. I offered to pay and be given a refund they refused.Had to stay the night... had to be asking for catheter to be empties regularly as my mobile was poor after procedure. Next day I ask for a resident doctor..there is no residents available. Asked if I could stay til 12.30pm as my ride isn't available and they are driving 2 hours to get here. They said no.Worse hospital experience I have had. I have been to other hospitals. I will not be coming back. Only people I trust is my dr amd his team everyone else wS absolutely bad. Nurses have no idea .They have no lactose free available.. eating a gluten and lactose free meal.proved a issue. They could not provide diabetic options either.Don't come her. You might as well pay a motel and have a better service e

Waverley private hospital giving personal details to wrong authority. We only did one treatment, and my wife gets 2 invoices from 2 different doctors. And they keep saying not hospital mistake.All the staffs on the phone are not trying to fix the problem, and even hang up the phone.

You can find excellent maternal service here. I delivered two babies here. The experience were both very positive. midwives are very warm and knowledgeable. New born nursery has capability to support newborn with additional needs. Ward is comfy and food is yummy. I received support and education right from the beginning (hospital tour, new parent education session) to post delivery (mother baby unit, sleep school). Thank you!

Thank you for the nurses support and they are absolutely wonderful and kind nurses in Melbourne . If it is rating for the nurses service it will be 5 stars review.However there is some not very pleasant experience as I have received message about account payment after my surgery but not a phone call or email from the hospital. Of course I call as I want to check if it is scam even I was unwell after the surgery. I called twice and they said will call me back . But apparently I have not received any phone call or email to explain about the account message. I feel tired keep following up and it is stressful too not knowing what happened. I hope communication can improve at least an email or in the message state clearly what is needed from my end. The 2nd time on the phone the lady noted down my phone no but I still have any call back . Overall nurses are the best asset of the hospital and I really feel grateful for having them to look after me even it is just a day surgery. I think it is a 5 star if the hospital work on better communication :)

If you ever have option of choosing a hospital for an operation, and if the options available is Waverley private and a hospital in a third world country. Please choose the later one. We had such a nasty experience with the way my daughter’s operation was handled. She came out of theatre and they called my wife to pick her up. And drama after drama after that. If anyone out there contemplating on having an operation done there. Please think, think and think again. If still not convinced please contact me for further info.