Glenfield Family Medical Practice and Dental

Waited for the doctor for over an hour after the time of my appointment and still had one patient before me. Took me 1 hour and 20 minutes to be seen. Waste of my time. Receptionist was unfriendly. Will not come here anymore.

Great & caring doctors. I can always seem to get an appointment and don’t have to wait too long.

Very unprofessional doctors I would not recommend, in particular Dr. Mangku, sorry for the incorrect spelling. I took my mother to her for consult, during the consult as a doctor she refused to listen to any of her issues, and throughout the consult the doctor was doing online shopping and attending personal phone call and at the end just brush things off and says come see me in the next appointment

Called to make an appointment the receptionist sounded half asleep I couldn't even understand his words. Then couldn't make it to my appointment so I have been calling for 1 whole week straight to re schedule and no body is answering. Then the phone gets taken of the line for a few minutes. I've heard great things about Dr manku and all I want is to make an appointment. But nobody is even answering the phone to allow that to happen.

Booked through Health engine for appoint at 10amCalled practice at 6pm to confirm. Person at the Reception was very unhelpful and provided no update or solution whatsoever.

I went to this practice today. First of all they had no receptionist so had to wait for the doctor to just call out my name and attend to me. They also hadn’t mentioned anywhere they don’t accept Eftpos payment as i needed to pay for the service because i had private health insurance. I was running around town searching for cash, at least if someone was at the reception I would have known about it earlier and sorted it. I had to wait for half hour for my appointment and then another half to get my prescription and another 1 hour to pay for the service because i had to pay it to the doctor and she was busy attending other patients. Extremely unprofessional and uninformed doctors in the practice, the dr took about half hour to write a prescription for OCP for me. She needed time to look up any possible medicines she could prescribe and she was on the computer and on the phone with the doctor next door for half hour. Upon completion she printed the script and handed to me. I had more medical issues to discuss but she simply asked me to book again and come back next week and refused to listen to me then. Wasted 2.5 hours for no proper consultation and a script that could’ve been sorted in 5 mins.

you can’t understand one word the receptionist says not because of a different language he just sounds dead he said to me 10 minute wait it’s been an hour

Was advised doctors open at 8:30am on a Saturday, by 9am surgery was still not open and watched 4 separate customers walk away one which had booked online for an 8:30am appointment via their online booking system. Not a very good start to a Saturday morning especially as I was told to be there at 8:30am by the receptionist the day before.

Excellent doctor been seeing Dr manku for over 12 years wouldn't go anywhere else has help me so much