Castle Hill Volkswagen Service Centre

This is the first time I took my Golf Alltrack there for its fourth annual service. I'm impressed with the politeness and professionalism of the service team. I had raised the concern of potential coolant leaking. They have identified the source and since the fixing will potentially a day works, Justin has booked in for another visit and the fix will be covered by warranty, a loan car will be provided. During the service, there was another trim related issue found and was fixed under warranty as well. Brakes issues were found and the cost of fixing is communicated in advance prior fixing. The whole service journey is a breeze I would definitely go there in the future.

Consultant was very helpful and efficient. He got my tyre pressure on my vehicle checked and the indicator on my dashboard removed within a few minutes. Will definitely come back here again.

Had the car taken to this service centre on a number of occasions including a service. The staff have been very freindly and accomodating. Workmanship is A1. Big thumbs up to Shannon from their service department for his honesty and professionalism

I had my second year Service done on my Golf GTI and was very impressed with the professionalism of the team. Every staff member seemed well mannered and polite. Thanks Shannon for going through my vehicle with me and letting me know exactly what was done. Thanks for caring Mark, you've got a great team!Kind Regards, Paul

I’ve been taking my VW Passat to VW Castle Hill for the past 5 years. I’ve had two cars both serviced and maintained here and they have always been punctual, professional and knowledgeable in their dealings. A special mention to Shannon who’s always taken care of my cars, even for little inspections when I wanted things checked or clarified. VW Castle Hill have also always organised pickup and drop-off services or loan cars whenever my services are done. I really appreciate the work the service team do both in customer service and mechanically. Will continue to bring my cars here in the future. Highly recommend!

I attended this business today and I will never use them again, I questioned the agent about what was to be done to the vehicle, as they indicated it would be a 45,000 km service, yet the car had only just clicked over to 23000 km, he assured me that was not a problem and that they went only the actual kilometres travelled. The agent, Justin seemed to become agitated with my questioning about what was going to be performed in the service. I left the vehicle with him and proceeded to the waiting room to wait for the completion of the service. A couple of hours later he returned with the paperwork and we discussed what had been done. I asked him if there was anything in the owners book about what was going to be performed at each service interval. He said that there wasn't anything, it was only known to the dealership, he then brought up what would be done to my car at the next service, which judging by the kilometres travelled to date, the car will have only travelled about 26,000kms. He said the next service showed that the car would need new spark plugs, I told him that was ridiculous, those spark plugs go to 100,000kms, (a fact that can be bourne out by the VW official website) the agent then became very annoyed and raised his voice to me, stating, Don't argue with me"

Very very professional. All good experience. Would definitely come back!

Had my Amarok 75000 km serviced last 8/6/22 and looks like they have not checked it properly as per attached invoice. Yesterday I noticed that my front brake sound is alarming like the brake is fully worn-out. So I have it checked today and I was right it's badly damaged. I am so disappointed with the fact that they have not checked it properly on this last service. The brake should have been replaced in the first place. Also the abnormal sound of my car is still undiagnosed. This happens when I am travelling uphill or in the slope ramp at slow speed, I can hear an abnormaI sound of my transmission. I won't ever use this Volkswagen service anymore.

There was a small confusion with the part of my car today. The service team so kindly left chocolates and gave my car a full clean for the confusion. So happy with them thank you very much. :)

Really helpful service department. I had a concern with my vehicle and these guys booked it in and looked at the issue with short notice. Very much appreciated their assistance.