Royal Freemasons Mount Martha Valley

A caring place while our mother was a resident.

This place deserves a low rating due to the fact that their staff are not trained properly to recognise declining residents. Also never enough staff and training provided so staff cannot provide the care that families are told their loved ones will get. Was a nice facility about 10 years ago but no longer

I am doing this review for a friend who is to upset to talk about ItMy experience in this place has been very traumatic my mother has become depressed with no depression when she came in she was blind and had other health issues, she’s been there a year and in that time her whole personality has changed. The staff are accusing her of hitting them but she can’t see and the doctor then prescribed a phycotic medication to control her behaviour and now no one can have a conversation with her, and now they are going to give her anti depressants because of her depression of being there.

Beautiful location and friendly and careing staff

Most lovely people work here. A delight to know loved ones cared for so well

My father was in Royal freemasonsFor over 4 years It was good at the start but change Management and went down hill. He was assaulted by a person visiting someone else and had broken bones. No witnesses and we found out no CCV cameras worked in the premises in common areas.He was in the dementia ward, when he was given palliative care. The last few hours we had other dementia patients walking in and out his room while families member's were trying to saying their goodbyes.We do not treat animals as the way he was treated there.We have been in contact with local and federal governments regarding the care that he'd been given.

My father had a 3 week respite stay and I can’t speak highly enough of the staff and care. Will definitely place him there again.