JB Hi-Fi Gepps Cross HOME

Worst customer experience ever. Specially the people in the cashier. After waiting in the queue for long to pay for the product, they said they need to send someone to get the product. They are serving other customers while no one has been allocated to get my product.They cashier tried to allocate someone but no one wants to get the product just because the product is worth only few hundred $ and they don’t make enough commission out of it. You will get treated according to how much the product worth and how much money they get as commissions.Its sad to see that they made a simple electronic product buy that long and difficult just so that they can make more money from other customers.

Ask for their best deal and they'll probably knock something off the price. Great friendly and helpful staff.

Great place to shop. We always come homeWith lots of things

Great selection, friendly staff. We had pre-orfered a game over phone. It was at the checkout waiting for us. Great customer service.

Average. Could have been better. Walked around for ages until I found what I was looking for as all of the floor staff were with someone else. Service at the check out desk was a breeze though.

Home of all your Tech needs, I've recently purchased Records, Philips Hue Lights, Coffee Machine and the list goes on.Staff are super helpful, and go the extra mile - Especially Jess

Good location and plenty of parking. Lots of stuff in store. Very good customer service. Jack served me over the phone and at the counter. He provided excellent service with patient and answered all questions. Thanks Jack!

I recently came into the Gepps Cross store to pick up a phone order for a friend , I had two enquiries myself and a young lady by the name of Zareena was polite & so very friendly and gave me 5 star service that is so very, very rare these days , im 67 and a lot of places treat the elderly with contempt , I will definitelypraise Zareena and the Gepps Cross store to family and friends . Sincerely J .Curry.

Friendly staff, knew their products and helped me with everything I neededAcknowledged me while serving other customers which is rare now days

The JB Hi-Fi Gepps Cross team were exceptional.After walking around aimlessly in a competitor's store without being approached for 20 minutes, I did myself a favour and walked down the road to JB.- Approached within a couple of minutes once I had my bearings ✔️- Brilliant, knowledgeable and enthusiastic service from the two people who served me ✔️- Had issues with the first washing machine I chose due to it not fitting in my European laundry (as the manufacturer's website doesn't account for the door in depth), so the delivery guys took back the appliance. Returned to the store that afternoon and found a suitable replacement that was delivered the next day without a fuss. During this hiccup, at no stage was I was I made to feel like it was an inconvenience even though the store was extremely busy on a Saturday ✔️- Received a follow-up call the following day making sure that everything went okay ✔️Brilliant service all-round, from floor staff to management. Thanks for your assistance guys, you've earned my loyalty!