The Flue Factory

The Flue Factory is the only place you need to go to when you have issues with your Flue. I moved into a new place and my 6mt tall flue had collapsed inside the masonry chimney. After getting quotes for over 4k from various plumbers I decided to take on the job my self. I took the old flues out and took them to the Flue Factory and they gave me all the replacement parts I needed and the best part was that these guys explained everything in detail on how to complete the installation. I ran into a few problems where the masonry chimney hole was slightly offset to the top of the jetmaster fireplace, I called them up for some assistance and they gladly explained what i needed to do. Fireplace is now working perfectly with a very high quality flue and I completed it at a fraction of the cost I was quoted from plumbers. Each section of 900mm stainless flue from these guys weighs around 3kg so the quality is absolutely top notch. I would 200% recommend these guys who have top quality products and have a wealth of knowledge of their product and installation know how.

The Flue Factory have been supplying my small business with flues since 2012 and their service and quality have been excellent. We have purchased thousands of flues from them and would recommend them to any of our customers.

Mark was very helpful and customised a flue for a chimney I built.Prices where very fair.I wouldn't hesitate to go back there or recommend them.

Walked in had some what I thought complex ideas of what I wanted and bang had a pic drawn up and walked out of there in less than half a hour best service best price and half the stuff they made on the spot,it was a breath of fresh air highly recommended.

Best customer experience in a long time, friendly on the phone and more so when I arrived a short while later with the piece that needed a matching flue diameter extension. Marc took the flue and returned with an extension that fit snugly, right there and then, no delays or come back in a few days. They cleaned it ready for first use and wrapped it whilst I did a BSB transfer on the spot. Too easy and very pleasant - thank you.

Great customer service. I ordered the wrong colour flue by mistake and Mark went above and beyond to help me out quickly. Highly recommended.

Really worthwhile if you're looking for a flue, fantastic personalised service and full explanation for installation. Orders made to your specs and great affordable pricing. Definely would return, thanks Alex, great service

Great blokes helped me get out of a jam first thing on a Saturday ripper blokes highly recommend

My husband and I had to drive from Narbethong to get a new cover for the flue. Michael was friendly, courteous and able to help immediately. Very impressed with his service. We will soon need to replace our flue, and I know where we will come for a new one. Thankyou Michael!

Outstanding customer service. The Flue Factory go above and beyond to help you with your fire place. Thanks guys!