Bing Lee Rockdale

Great place, I always shop my electronics goods from here. Big shout out to all the staff members for their outstanding service specially to Khan. Who always stand out from the crowd. With my recent purchase he surprised me with a bing lee gift card which i wasn’t aware during my purchase and convinced me to get the better laptop for my son which in turn made my son very happy. Appreciate very much Khan. You are an asset for your company. Cheers.

I Just want to thank leticia, and Billy for your help with our new washing machine, my mother purchased it today,she was so thrilled with everything, we certainly appreciate the delivery, and connecting our new one,and taking away the old washing machine, we are so appreciative with your professionalism, your curtiousness, and friendly service, look forward doing business with you,thanks again for everything.

I went to the Bing Lee store last week to purchase a trimming product and was not sure which i wanted. James came to assist me and provided outstanding customer service to help me understand products better and choose an appropriate product for me. As someone who works in the retail industry myself, i was very impressed with the service. I hope management sees this and recognizes how good of a worker James is. Well done James!!

They provided a replacement for the device I bought swiftly, clear communication. If I'm not buying stuff from Amazon, I would defo buy electronics from here

I purchased a vacuum online following the flooding of my home but called 2 days later to cancel the order and request a refund. It has now been 9 days, i have called 3 times, and my refund still has not been processed. The last time I was advised that only head office can authorise refunds which does not sound consistent with consumer laws. Given the item never left the store I am appalled at how long it has taken to get the refund (which still remains outstanding!)

We've been to this particular store twice in the last couple of months, The first time we were there, we were looking for a new dishwasher. Almost immediately, a sale guy approached us offered us assistance. This felt very nice, considering that awful experience we had at Harvey Norman where we were completely ignored.The man that helped us was very patience and not pushy at all. He even assisted my wife with looking at the ratings for each of the washing machines on his computer. After spending at least 30 minutes with us, we purchased our dishwasher. He was able to organise delivery of the machine, installation and removal of the old machine 2 days after.The delivery man came as scheduled, it was pouring rain that day and he hesitated to bring he machine up our stairs. This was a bit annoying as we advised Bing Lee we had stairs, which they assured us which was fine. After a discussion with the delivery man, he decided to take it up with my help. Thankfully, the rest went smoothly!We are happy with Bing Lee, the only thing I would complain about would be the range of stock. There wasn't much selection at the store. When we went to the same store for a new washing machine, they had only 3 or 4 top loaders in stock. However, their service guys are always pleasant and helpful which is a huge bonus these days!

The customer service at the Rockdale store is outstanding. Over time we have bought smaller items as well as all our appliances for a kitchen renovation. The staff here and in particular, the manager Spiro, go above and beyond. Nothing was too much trouble.

Julie at front desk was very professional and helpful with a difficult returned online purchase situation and she resolved it in less than 30mins. The other staff were just as professional and friendly with another purchase I was making love this store.

I purchased an item yesterday around lunch time. A Chinese man assisted us around lunch time who had very poor customer service and needs intense training. He was extremely unhelpful, careless, indolent, unaware of the price match policy, disorganised, lacked time-management, and did not even know who his own manager was!!!!We waited for him for around an hour as he went back and forth in the back room. I understand he was checking things for us however it seemed he was taking his time at the back doing nothing, even we found what he was looking for which was just right behind the item! The stock we wanted was sold out, so we agreed to purchase the display without the box! All we wanted was a price match which complies with the Competitor Pricing Policy conditions but somehow he was full of excuses! Firstly, he insisted that the company I was price matching it with wasn't in the system. Secondly, another reason he cannot price match it is due to the current promotion of 10% gift card of the total costs. I advised I do not want the gift card, I just wanted to price match! He advised for me to go elsewhere if I wasn't happy with the price, and if I wanted to I could speak to the manager at the counter.The person at the counter was busy with another customer so I waited for another 10-15 minutes, once he was free he advised he wasn't even the manager!!! Although this employee was very helpful and was able to price match the item for us straight away!It is extremely disappointing that a simple task could take so much time without any helpful effort. This person is in the wrong industry!! I will never come back again!

I was greeted as I entered the shop - unusual these days - and they left me alone until I needed help. Then they were friendly, knowledgeable but not pushy and I got what I wanted at a better-than-exoected price. Perfect.