Mr Stoves Pool World

We dropped in to have a look at wood fires good knowledgeable & service by the staff. Great range yet to make a decision as we have checked out other retailers around the local area as well.

We had lots of emails with them and they were very helpful, when we arrived to have a look for our new wood heater they were extremely helpful and suggested options that would suit our needs not pushy though, would definitely recommend them and go back again

The guys at Mr Stoves Pool World were wonderful to deal with.I went in with a broken glass door for my fireplace/log burner and the guys said they would call me when they were done repairing it, I was surprised when they called back in just a few hours, having fixed the Glass, reconditioning the air vent, restored the seal and even repainted it.Very knowledgeable about their products and Their pricing was quite reasonable 10/10 I will be dealing with them for any future issues I have

Very helpful with questions and prices not bad. We have a structural problem with the installation so at present haven't gone any further .

Mr stoves do not let you down with who they are.. With the full range of esse cookers on display: they are worth the drive to see

Great showroom with a wide range of wood heaters, however wasunderwhelmed by the sales-person being overly keen for me to pay up front without checking fully what i actually needed. As a result I was not provided all the components necessary for the wood heater to be installed with the clearances - this cost me on the installation.Would have liked more care in quoting what was required than making the sale. I called to check that it did include all the shielding required to get the minimum clearances which i was assured it did.It didn't!After providing this feedback was advised that it was just a simple communications problem but with no responsibility taken by them. I was required also to pay them for the extra components which appeared to be a lot of money for a simple piece of steel sheet??Anyways hopefully the wood heater goes well.

I found the staff both informative and helpful. I was looking to replace my existing wood fire heater, which i will do in the future through these guys. Kevin gave me advice to help me clean and service my existing unit for now and sold me some replacement parts that were all in stock.

Amazing service! I got my wood heater in my new home serviced only to find out it needs replacing. The boys were fantastic in getting it in working order for a temporary fix for this winter. Gary especially was very helpful and went out of his way to make sure I had heating sorted asap. Thank you, I will be back next year to purchase a new wood heater for sure!