JB Hi-Fi Springvale

I went to the Springvale store for a click and collect and it was a complete shambles. I received an email saying my order was ready to collect and I also confirmed it was ready over the phone.When I arrived to collect my order I was told that it wasn’t ready and that I could go to another store instead. The staff didn’t seem to care that I was misled twice into thinking my order was ready.They also did not allow me to speak to their manager and refused to provide a discount or something similar to address their bad customer service. I refused to collect my order from another store and got a refund.

Was willing to pay ticketed price on an item when assistant told me that it is 300 cheaper without me asking. Shop was busy but he found me as soon as he was free, so it was good services for the day even if most time it had been an indifferent attitude at best from the staff.

Dealing with Mona is always a delight. She helps with the best offers and easy purchase for my orders.

This is my second visit to the Springvale store and the customer service is non-existent. Contrasting this with stores such as JB Hi-Fi, The Glen, this is almost in the never-visit-again category. Went in for a service issue that recurred the second time and the attitude was go-away". The folks did not know that the screen protector was factory installed and tried their bit to scrape the screen protector right in front of me to prove that it was a screen protector. I literally got my phone back and left the store and started dealing with the folks at The Glen. Though the problem was not resolved at The Glen - it was the attitude to address my problem that stood out including diligent call backs."

I bought my first Macbook pro there. And all the staffs are wonderful and helpful. They match the lowest price that you can find.Unfortunately there is still some items that are not available if compared with store that are in the city centre or at big malls. But it should take care most of your needs.

I did not receive the product that I ordered, They substituted a different product without informing me. So I am unhappy with the service (although it arrived quickly by Toll Transport)

Prompt friendly service. Price matching was a problem. Hopefully the product delivery and setup services will be as good as the seamless and helpful as the in store experience. Time will tell.

Be aware of your pre ordered item as my friend experienced a funny situation today. As she bought a the Zelda 2 tears of kingdom a week ago, the price was $74, paid in full and was told that the store would send us a message or phone call to advise the item was ready for collection. As there was nothing happened yesterday when the game released, we went to the store today to pickup the item, told by the staff that we had to pay extra $5 difference since the pre-order event had been closed, as we explained what was happened, the staff insisted that this was our fault even if there maybe a JB hi-fi system issue which was failed to send notification to customers, we then had to wear the cost by paying the difference, I was like WOW, it's not about the money any more, I wouldn't treat my customer like this, luckily the branch manager was reached to come and help us, we would contact ombudsman to report the problem as it's really frustrating if the manager didn't help us. My friend pre ordered from other store and they received the Zelda Coin as the reward, and we got nothing because the branch just gave all coins away already rather than keeping it for pre-order customers, very disappointed experience

MARCO APPRECIATION POST!!!I have never experienced such a helpful and understanding employee (this man needs a raise).I went to JB Hifi Springvale to find a laptop that can suit my engineering degree needs (keep into account I have 0 knowledge about computers). Marco was the first to approach me and was so welcoming and very easy to talk to. He was able to answer all my computer questions in ways that I could understand and was patient when I needed further explanation. Marco listened to my nonsense on several occasions (as I am very indecisive) and ensured that I was getting a laptop within my budget!Mind you, he did this all in one of the busiest times of the year (Christmas) with a beaming smile on his face!I will be going back to Marco for all my computer and technology needs!! I would give 10 stars if I could!:)

Great staff, a very large variety of goods and idealy located. Plenty of parking spaces. It's in a building full of other great shops which makes it perfect when you're not just looking for electrical goods.