Gospel Pianos

Dear Jenny and Team,I just wanted to thank you for making my experience of buying a grand piano so easy.You were professional, friendly and very knowledgeable about each of the pianos in your showroom.As you know, I was in Sydney for the day and Gospel Pianos was first on my list of showrooms to visit. However, the genuine, professional and friendly service you provided, was so positive, that I did not wish to go anywhere else to shop for a grand piano. I was treated like a valued customer from the beginning you introduced yourself and from that moment, I just knew that I wanted to purchase my piano from your family owned business.You listened to my needs and there was no pressure. You understood that selecting a piano is a personal one and there was lots of encouragement and opportunity to play a number of different pianos, until I found the right piano for me.I would like to congratulate you and your family for treating me as a valued customer and for providing me with a personal, professional and friendly service.Thank you for my Yamaha G5! I can't wait for delivery once our renovations are completed.Congratulations and well done!Rick Sutton

Went to buy several years ago when I first started piano as a hobby, but only thought to write a review now. Very happy with my dynatone digital, especially the transposing function which is just so fun to toy around with. Hope to come back and upgrade soon :)

As the director of a music school, I am often asked by the parents where to buy a piano. Gospel Piano has always been on my recommendation list as they offered quite a range of European made-uprights. I also have paid a few visits to their Ryde store, I remembered the staff members were friendly. Until recently, a very unpleasant purchase experience completely changed my impression. Due to lockdown my school urgently needed an extra digital piano to ensure the smooth progress of online teaching. I placed the order and confirmed the delivery time with a woman called Jenny on the other end of the phone before I provided my credit card information to her. Unfortunately, on the day of the delivery, the piano hadn’t arrived during the delivery window. So I called to confirm again, the same Jenny on the phone responded with the rudest and the most arrogant attitude. This is the worst customer service I have ever seen in decades. Because of the pandemic, it is understandable if the delivery is delayed, but this Jenny's attitude towards customers is completely UNACCEPTABLE. If the store owner doesn’t want this this family member to keep destroying your business, discipline her. I give this google review one star is because the google system doesn’t allow me to leave it blank. In fact, this woman's way to treat customers doesn’t even worth a star.

Amazing customer service!! Very accommodating and fantastic communication particularly by Jenny who I mainly dealt with when purchasing my piano. I'm a piano teacher and have reffered students to Gospel Pianos as my own experience has been so positive and they also have been very impressed with the efficiency and quality of this establishment. Will definitely be going back there again.

Bought an upright piano for my daughter and we could not have been happier with their service. They were extremely helpful, informative and helped us choose the right piano for my daughter. Price wise, they were very competitively priced and for the service, warranty and the quality of pianos they had, it actually faired well. Highly recommend your team.

Best shopping experience I've had in a while. Warwick who helped me was not only extremely knowledgeable, but very patient and easy to get along with. Really appreciated being able to spend time testing the pianos out (for I think 2 hours!), and thanks to this was very satisfied with our purchase.

Dear friends at Gospel Pianos,Every step of the journey to find and buy a Yamaha C7 Grand piano was a pleasure at Gospel Pianos... A big thank you to Sarah, Jenny, Warwick, Mr Lee the tuner.The piano is very special..Best regards,Garth Porter.

Excellent service, relaxed atmosphere & knowledgeable advice by patient staff helped confirm a decision to buy a much-desired quality musical instrument. A very happy customer.

The service and advice is so good. We bought a Yamaha keyboard yesterday and it’s amazing. Christina is so lovely and helpful and a pleasure to buy from. We will be recommending them to everyone we know.

Very happy with the service from Villawood Gospel Pianos. I recently purchased an upright from them and really appreciated the fact that when I called regarding a question I had that Jenny knew exactly where a technician was and that he was able to divert via my home on his way to another appointment. That awareness of staff movements was really helpful in working towards a solution for me. Thank you.