Centre Com Sunshine

Stephen helped my mate and I gather all the parts to our computers and he showed us the best compatible specs to our build. I am new to building computers so friendly assistance meant a lot. I just finished building my computer and I am thrilled that my computer had no issues during my building process.

I hate leaving negative reviews as they can be quite harmful to a business, but I have been left no choice by the customer service experience that I had that was of a lower standard than that of the earth’s crust. Consumers need to be warned of the run around you will receive, especially when it comes items that are often ordered for the purpose of business.I placed an order for four identical hard drives on their website. The live stock showed in-stock at 7 of their 9 Vic based stores, so that told me there was sufficient stock across the network to place an order (the system allowed me to order all at once). I selected courier delivery as I wanted them shipped faster and safer than what Australia Post had to offer at cost of $16 extra. After waiting 5 days, I had not received any shipping notifications so I decided to follow up as I expected the delivery time to be 2 days maximum. I called their online team direct and could not get a definitive answer on when I would receive my order or even if it had shipped. After requesting I get a call back by COB Friday on the status, I didn’t receive any updates. I had to wait until the Saturday to find that they still haven’t found the stock. They told me two units would be shipped from the Richmond store and two from the Sunshine store to the Maribrynong warehouse which is a 13 minute drive away. I mentioned it wasn’t time or cost efficient to send two of the drives from Richmond to the west then back out to me in the East. They subsequently said they would send them direct immediately, mind you via Aus Post which I said I didn’t want nor paid for. Their excuse for not seeing the stock picked up from Sunshine is they only do Click and Collect. I am not sure what this has to do with anything. It took 8 days for the stock to drive 13 minutes away. I even offered to go pick it up, because I was sick of waiting, but they could not nail down the whereabouts of the stock or offer any solutions.So now I have to wait another 3 working days (5 including the weekend) for the last two to arrive. Two drives are useless to me as i need four at the same time for RAID setup. I rang three times on the following Tuesday to get an update as no one could clarify where the second part of the order was. I requested that they send another fresh batch direct to me from the store that had them via courier. They couldn’t confirm this or not willing to look it up. I had to wait until 5pm on the 8th day to find that they warehouse had received the second half of the order and had it ‘Processed.’ They couldn’t seem to determine the difference between processing or shipped, as I requested they send it via courier. But of course they sent via Aus Post. Once I told them I requested specifically courier, they all of a sudden changed the carrier to courier magically. But with zero confidence James couldn’t tell me if they had shipped or just arrived and is being processed. It seems every person I spoke to there changed their story to suit what I want to hear, but there was no clear definition to anything. They said they would refund the courier fee several days ago, but it was still charged on the invoice on the first order.I recommend you avoid this business, the in-store experience I had at Nunawading was equally terrible when I was looking at WiFi Mesh systems a year ago. They made you feel like you were an inconvenience by shopping there. I couldn’t leave fast enough and made a purchase at The Good Guys down the road who was cheaper and more knowledgable. AVOID.

My son been but laptops worth $4K. When he needs an upgrade laptop we always come back. But, this time I was busy, unable to come into the store (Sunshine) so, I call up to get a price for a laptop.On call services is very poor.I Called up and was on hold for 30 minutes, finally a guy picked and asked me ti call back after 4:30 for my enquiry to get assist.The service provided by Centre Com at sunshine store has gone downhill.Won’t come e back.

Have dealt with Saad a couple of times now. He’s very helpful and takes time to make sure all of your questions are answered. Great experience.

Online retailer that's happy enough to sell you things but runs a self-serving and nightmarish warranty and returns service. My young son saved up $250 to purchase a motherboard. On receipt it was carefully and properly installed under my supervision but did not work at any stage. After much messing about trying another case and PSU, we made contact with the vendor whose tech support was unhelpful and argumentative. Item was returned for testing (at our expense, we were told, regardless of the warranty). They concluded there was a scratch on the motherboard (there was no scratches when it left here) and therefore the warranty wouldn't be honoured. Tough cheese, they said, and do we want the dead motherboard returned? Again, it'll be sent at our expense. An unscrupulous outfit who should be embarrassed at the horrendous service they provide.

Helpful and courteous staff. Click & collect very smooth, no waiting and quick turn around. Staff helped me with unloading items into my car and gave me all the extra details I needed on a few in-store products. I will be making this my regular store from now on come from regional western Victoria.

Saad offered all his expertise and recommendations to assist our small home office business setup. Also delivered our items to the car

Went in on Saturday to buy a network adapter and decided to upgraded my computer accessories. We dealt with Stephen who was lovely and showed a genuine care and interest for what he did. I am not computer term literate and Stephen showed patience while I tried things out and found what I liked. Highly recommend

I had a really good experience. My pc had a fault, I returned it. It was under warranty, since I brought it via Centrecom. They made the process really easy and quick. The turnaround was less than a week and they didn't try and wriggle out of the warranty! Shout out to Scott L who was amazing at guiding me through the process and ensured it was quick and painless. Thanks a bunch!

We had a great experience at Centre Com Sunshine. Sandeep was our salesperson, and was very thorough and knowledgeable in finding the perfect laptop for us. They asked many questions about what the laptop would be used for and took the time to check the specs of programs we are using to make sure the laptop would be sufficient for our needs. I would highly recommend Sandeep and Centre Com to anyone looking for a laptop!