JB Hi-Fi

The store layout was different and a little worse in my opinion compared to other jb hi-fi stores, and also my phone couldnt receive network inside the store so it was a little hard comparing models of laptops as i was buying a new one for my grandfather. Besides all that the store is pretty decent.

Staff were very polite and helpful. They ensured that I received the discount I was entitled to that I had failed to notice. Excellent range of products.

Went to pick up a $2K+ item, and experienced a very poor customer service in this JB Hi-Fi branch. The staff prefer to clean the dust on the shelves rather than helping and answering the queries of the customers! Really need to improve their management and customer service.

Went in today to get my $69.95 Otterbox phone case replaced under its lifetime warranty. The Otterbox warranty claim process directed me to go to the retailer I purchased the case from but when I got there the staff person I spoke to initially was super short and dismissive right off the bat telling me that I had to contact OtterBox about the warranty even though I obviously checked the otterbox website before going to the store. The staff person then asked a second staff person to have a look, she went out the back and came back a few minutes later and just told me the same thing. Obviously neither of them tried going on the otterbox website to do what they were telling me to do because they would have found the website told them to go to the retailer about the warranty...JB staff clearly don't know the products they're selling and don't understand incredibly rudimentary australian consumer law, like you can't sell something that says lifetime warranty" on the box and then not honour that warranty when someone comes in to claim.Anyway here's a meme that accurately sums up this ridiculous scenario..."

Click and collect people are suspecting you for nothing even after checking your ID. Asking unnecessary questions! Not the best experience I had when I want to collect the stuff which I paid for !

Jeammy is an INCREDIBLE sales assistant. I have never had an experience in any store as great as the one I had today. She is so knowledgeable about the products and gave the best advice that I came away with the best deal possible. She is genuinely a kind person, didn’t make me feel pressured to buy anything, was so knowledgeable that I left with everything I needed and was just incredible all around!

This doesn’t reflect a review about the store and staff in general. Been there multiple times and happy with the service. Last week we bought an action camera, they didn’t have a demo piece so unable to try before purchase. After purchase not satisfied with battery and camera performance so went back to return. Initially ready for refund then they said can’t as the seal was open and product is not faulty.Doesn’t make sense as there is no chance to try camera without opening seal and no demo piece. We went to another store explained same and they refunded. So if u are in similar situation don’t be honest and state product is faulty or try different store. No offence to other amazing staff there.

Take your money elsewhere! JB Hi-Fi Epping is the worst store.We purchased a delonghi coffee machine paid $799 took it home unboxed it and noticed the plastic covering on the side of coffee machine was lifted and not sitting right. I called the store immediately and was told to bring it back when. When I arrived at store the manager Zena very frustrated came over to serve me. I told her what had happened and the first thing she said was ‘nah no way this was from the manufacturer, it looked like the plastic had been snapped off’. She basically accused me of breaking my coffee machine I had purchased a few hours prior. She offered to contact delonghi but why would I need to if I haven't even switched the machine on. It was an obvious fault at store level. After going back and forth for a bit I went into a panic attack from her accusations against me and asked for my receipt and left. My husband then tried to go back also and return it but she had left for the day and told the employees not to help us. One of the most rudest people I have ever come by in my life. It is not okay to treat anyone like this, it’s disgusting customer service.I put a complaint in and the regional manager Matt contacted me. He mentioned how they had a store discussion and that she had said that I was being rude which was not true but anyone’s tone would have changed in my position. Matt did apologise for how things had turned out but I did not feel like it was taken so seriously. I told him we’re gonna try the coffee machine for a week and see how it goes.One week later and it’s faulty, so I again contact the Epping store only to be refused a refund or exchange once again by Mick. He apparently had to send it away to delonghi before he can make a decision. The following day I contacted delonghi and explained it to them the situation, they immediately WITHOUT question issued an email for a refund from JB hi-fi. And that week we took it back in and thankfully received our money back. All thanks to the amazing lady at delonghi who listened to our concerns and took them seriously. Do not shop here, this manager Zena is just plain nasty and rude, and customer service in the actual store was shocking compared to other JBs I’ve been to.