Spotlight Mentone

This poor review is not about the staff who are very helpful at this store. I drove 10 kms to speak to some one in curtains, blinds and shutters in response to Spotlight’s current marketing/advertising campaign on the radio re up to 40% off…..finishing on Tuesday. On arrival this Saturday 15/4 there was not one staff member available to assist in this area. I was told no one was rostered on. What does this say about Management and staffing? I will now go next door to Carpet Call and then Kresta. Beyond disappointing. You need to do Better Spotlight

I am a regular shopper here never return items, no lenient policy on returns by the store manager Jessica. I couldn’t return pair of cushions within 28 days as I was away and returned around week after 28 days. They were in perfect condition no tags removed etc. She looked at it in a very gross way made a face and said oh there is a hair on it. So much so for customer care.

This is the best spotlight! It’s really big and is super tidy as well, there’s a huge range of home/decor, sewing+craft supplies, and costumes.

Great huge store. They carry good range of stuffs. The young lady who was at the register at the time was really nice. However.... The store looks quite a mess. Cages and trolleys are everywhere, a lot of items without price tags. Seemed the only ONE price check machine want working. It didn't used to look this bad. And they have maeked down girls hair tie which stretched out badly. Like really bad. They shouldn't sell those at all. Just not right. Wonder what happened to this store. New Store Manager????

Parking is easy at the front of the store. Flat, no steps, so straightforward wheelchair access if needed. The shop does have quite narrow aisles. * I paid a return visit this afternoon and was not quite the satisfied customer. Not knowing where to find the one item I needed, I approached a service desk at the rear of the store. Behind the counter were two ladies, one in a uniform and one not. As they were having (what appeared to be) a personal conversation, I waited rather than interrupting. Another shopper then approached the bench. The ladies finished chatting and the one in uniform immediately turned to the new shopper to serve them. I pointed out that I had been first. The staff member quite rudely said that she was serving the other lady... I would have been fine if that was said politely, or I had already been acknowledged with a nod, smile, or with you in a moment". I am afraid I felt a little like a Karen

Double check the prices as some of the $ plates are too small to read or out of correct place. As such, goods can be a different price when you go to the checkout.

Would like to see a more high quality range of products. More than enough low to mid quality which should satisfy the majority.

Large Spotlight in a homewares store precinct. Crowded to the rafters as usual with a wide range of homewares and craft products. Very helpful staff who seemed to know where everything was and not too hard to find a staff member to help. One item we were after was out of stock but they were quickly able to check other stores nearby and had one set aside for us after verifying it by phone. Great shopping experience, we feel we got a good deal. Only negative was there seemed to be an inordinate number of Sale signs up with varying discounts and many items didn't have clear pricing labels so it was confusing and we were only certain of the price at the cash register.

It’s not often I put reviews up on google but I had to share, Lola in the fabric department was absolutely amazing, she was so helpful and kind and you could tell she loved what she does! I was looking for remnants and she showed me where they were and was so accessible to support and answer my questions, I go to spotlight regularly and this is probably the best service I’ve gotten at a store!Thank you Lola!