Australia Post - Belgrave LPO

My experiences with LuLu at the BELGRAVE Post Office have been first class. I like her sense of humour and no fuss approach. Very efficient and friendly to me always, and I must say she goes that extra mile to assist me when needed. I might add that I engage her as well and show interest in her and her family, l treat her with respect and never treat her poorly. She is one of Belgrave’s characters making up part of an interesting hills community.

An efficient, focused post woman and I like her. She may be a bit gruff at times, but she gets the job done and has always been helpful. Streets better than my last post person.

The worst post office I've ever been to. I avoid this place and drive to Upwey PO because of how rude and unhelpful the staff are.

The Belgrave Post Office does not even earn 1 star.For the 10th consecutive month, I went into our local Belgrave PO this morning to collect yet another Australia Post Delivery the Courier was 'Unable to Deliver', that was authorised for door drop-off, no signature required.Querying with exasperation why this is still happening, I quickly realised I had overstepped my lowly position in society to even inquire. I am still in shock by the way I was treated & am still shaking following the sudden aggressive escalation by the?Owner (Full Time Employee) of the Belgrave PO.This unfortunate experience was nothing short of abusive.All Australia Post politics & bureaucracy aside, there was no interest in this Belgrave PO Employee to help me in any way to transfer the heavy boxes to my car. She made no enquiry as to where I was parked or whether I had the capacity to do the two trips required to get safely across the road & to carry them that far, let alone offer to help me at the door or even offer me a Hand Trolley to safely get them to my car. She made it perfectly clear to me that she does not believe she should have to consider the safety or concerns of her customers.This Belgrave PO Employee does not have a skerrick of integrity or capacity to appreciate the patience afforded to the incompetence ensued as a direct outcome of her apathy; Clearly evident over the 12 years we have been living up here.I have been forced to deal with & endure (the most) unprofessional, unfriendly & unwilling Post Office employee I have ever encountered.Until this person is removed,I will never step foot in the Belgrave PO, again.In the interim, we will be cancelling all of our services out of Belgrave PO. We will be cancelling & then relocating our (Paid) PO Box & have all other mail services transferred to a more professional PO worthier of our custom.Whilst we await action by Australia Post to rectify this situation, we are alerting to this situation, each of the organisations we deal with personally who guarantee door-to-door delivery & advising them to consider changing the courier they use.Thus far we have been unable to directly contact one of which, 'Courier Please'.I would not wish for anyone else in my community to be subjected to such treatment by any Belgrave PO Employee. I simply cannot imagine any other business owner in Belgrave treating any customer the way Belgrave PO treated me this morning, not to mention the countless times I've had to tolerate the rudeness & abruptness every time I have unfortunately had to go in there, for as long as this Employee has been working at Belgrave PO.

Just had a terrible experience. Was told that my wife had already collected parcel even though we still had ticket. I rang my wife to confirm that she had not picked up parcel. The lady working there got rude and short tempered with me even though when she went in the back she immediately found my wife’s parcel.Try organising you’re business and learning manners!

Terrible service by post man. Twice now i have had to go and pick up my parcel that was delivered wrongly in a different suburb. Why cant the post man get this right 30 minutes drive to get my parcel when the address was right.

Never had a problem with service. So she doesn't smile much, big deal. It's not her job to provide trolleys for people. She's on her own. Always helpful.

Rude lady at the counter seems to charge more than any other PO in the state when I send a package. If I could give a lower score, I would!

The woman who works at this post office has been rude to me on a number of occasions.She is a very unpleasant person to deal with and there is alot more people in this town who feel the same about her and have done for many years.Doesn't deserve the star she got.