JB Hi-Fi

Returned a $280 pair of headphones under warranty was told the warranty was for only 12 months then I had to remind the sales person that it’s actually two years. If I didn’t know the warranty period they would have let me walk away with a faulty product. When they told me that I could either replace them for the same product or one of similar value as the same product was unavailable in QLD they attempted to scam me by claiming my headphones were $150 not $280. Despite proving to them that’s not the case they remained confused by the system they should have been trained to use. When I realised they wouldn’t allow me to replace the defective product they sold me with another brand of similar value I had to get the same headphone shipped from NSW. I was then informed that they would take a week to arrive and they wouldn’t allow me to take my headphones home and exchange them when the new ones arrive. This ordeal took almost an hour, I was robbed of $130 in product value and I’m left without headphones. This is unacceptable. These staff need training!

The store has been exceptional in both their patience for when we’ve been researching products for our needs and during purchases, where they’ve price matched (and sometimes beaten) prices listed elsewhere. Their sales teams have consistently impressed with product knowledge and awareness of when newer models (or price drops) could be expected. Highly recommend.

Very friendly and helpful staff... product purchased achieves the end goal... very happy with JB Hifi Garden City

You don’t provide a functioning online chat or have a number to call for online ordersMine was sent to the wrong address and via a company that doesn’t send P.O. Boxes even though I specifically chose that option because who I obsess over signatures for residential deliveries, which is insaneSo I called the store asking if they could assist me and transferred me to a person who was meant to be able to helpShe wasn’t interested in helping and wouldn’t even passed feedback on how poor the service ability is, she seemed offended by the thought. Is there a reason you exclusively employ thunder Karens?

Staff at this store were very helpful and gave me confidence in my choices for tech products.

They sold me a laptop. I was told it was new. The receipt did it was new. When it became faulty in 3 months, it couldn't be repaired because the laptop is 4 years old. " Then they were caught in their lie.This place knowingly sells outdated electrical items. They know they're doing it. They even at purchase threw in other items "for free" yet when I wanted a repair / replacement / refund

Very friendly staff. They offer you with all the knowledge they have. It gets busy during the evening hours and weekend. Also they do price match so take advantage of that. Easy to get from parking too. However I prefer to park outside as it’s easier that way.

Great customer service, my new Samsung Robot Ai vacuum is awesome

Hands down, Johno is the best at this store. He is so kind and provides the best service. He did an exceptional job at helping us find the best price possible for the products we wanted. He deserves a pay raise!!!!