Stegbar

Avoid avoid avoid .... you have been warned !I ordered 4 panel sliding doors with plenty of notice (6 weeks ahead) to replace existing doors (builder was engaged for this). I was told I had to book the glass separately. When I called for the glass 3 weeks prior to installation, I was told it was too early. A few days later (with the wife admitted in ICU in the interim), and with still 12 days notice, it was too late to make the installation date. As we live in the house, we need to have the old doors removed, new doors and glass installed on the same day. So we had to reschedule the installation with $$$ wasted due to the builder having to stand down with his crew. Who imagined such a wierd ordering process ? Did we really need to split both activities ? The doors were delivered with 3 glass panels pre-installed and it only took 10 mins for the glazier to install the remaining one. Ok, I get the message, Stegbar does not care about small customers, only the big construction companies .... Wish I had known that prior ...Round 2 - When installing the doors, the lock did not work. The builder tried, another tradesman tried, and I tried to no avail. I called the support line with cannot lock the door to my house" and "need same day service" and was told to wait for a technician appointment. The following day

Required all of the payment before completion holding our money hostage while delivering an incomplete, poorly-executed job. No communication throughout, save your money and go elsewhere.

Doing small Renno and needed new built in wardrobes in 2 rooms. Rep came and measured up, sent quote and instructed us to go to Chatswood on weekend to choose handles and pay deposit. So we arrive at Chatswood ready to purchase wardrobes - literally had my card out ready to part with $8k. Sales assistant said can’t take order as Rep hasn’t sent proper contract and he can’t be contacted on weekends - nor does any other manager in Sydney so I would have to come back during the week. Concerned about lead time I asked when it would be installed but she couldn’t confirm as that is organised by a different department which is also unavailable on a Saturday morning.Really absurd to think you have a written quote - you come in to pay it but they can’t close the sale. I tried calling and texting Rep to no avail whilst there.Left the shop and won’t be going back...

Absolutely hopeless company, product and service. We ordered over $120,000 of double glazed timber French windows for our custom architect designed home. For a product that cost so much, hopeless doesn’t begin to describe the build quality. Most of them don’t open or close properly, some are sealed shut, some are missing rubber seals, some the windows tilt and fall out of their frame and the timber fly screens have a different design to the colonial bars that we paid so much for.For 6 months our builder has been chasing them to attend to correct these issues - finally they attended yesterday after we were allocated a new company rep. They only fixed a few things and ignored the rest - running away after a few hours of work. Assuming they would be true to their word when they said they would be back early next week to fix the rest ? No such luck, after numerous phone calls they tell us ‘May schedule is full’ and will get back to us when they may attend. Mind you this is to just rectify faults with their own poorly installed product of poor quality that should have been delivered as working in the first place.Stay away from this company, unless you want to sink your money and spend months chasing them for barely workable windows. Major regret with going with Stegbar - wished we had chosen another brand of windows.**ADDITION added: In reponse to the comment below from Stegbar and even though they already have all our details - we have supplied them again. No response thus far.

Visited the Chatswood showroom ready to sit down, discuss and purchase our windows. We scanned the QR code, pushed open the door, and entered the showroom. We were pretty much ready to serve Stegbar our money on a silver platter. This should be easy, and we were excited! A sales rep came over, we explained our need and showed picture. Strangely we heard the word 'no' three times before we passed the covid check in desk! Already it felt like it was getting weird - doesn't Stegbar exist to sell windows? (Ah- we had not read the reviews beforehand). We persevered as we'd gone out of our way to organise our visit to the showroom. Realised quickly that the sales rep was possibly sales impaired. The sales rep went on to demonstrate excellence in hesitancy to show us examples, discuss options, or to listen to our needs and look properly at our photos, and was not interested in our details. Our suspicions were confirmed. All we could do refocus ourselves and try to salvage this increasingly disappointing visit into an entertaining one. Finally, after we attempted to strike up more discussion with a few more questions, we were handed a brochure and told to come back after we'd looked at it. Wow. It's like Sydney's very own Fawlty Towers. We sat in the car, shocked at what just happened. So, in short, highly recommended for an excursion if you're a marketing student needing a case study for 'business-gone-wrong', or if you're a generally bored passer by seeking air con on a hot day. Based on our experience and subsequently seeing the many, many terrible reviews, it appears the Stegbar business model has ruined an otherwise great product and has destroyed the brand. Maybe it's really a front for some sort of clandestine operation. MINUS -10 stars.

Lazy company! Can you believe they refuse to come unless you send them pics of your windows? All other window companies come out without requiring pics send to them. Shame on you Abi Stewart for such an unprofessional response. Your company just missed out on 20k from me.

The poorest service you can ever get.I ordered a window from them. Then I ordered a window restrictor from the sales. The sales told me lead time is two weeks but after I placed the order, the installation department told me the lead time is about 2 months but doesn't have a fixed date. The sales know nothing but just wanted to make the sale.I tried to call the sales every day but never answered my call or reply my email. Until someone else told me a date that they would come to install the restrictor.The installation was postponed and postponed again.One person came to install the restrictor and realised that it was not a one person quick job (how ridiculous they underestimated their job), and they told me to wait to be rescheduled for another chance.Feel like their sales, scheduling and technician departments are totally independent to each other. This company has no internal system and people have to expect great luck to have their product installed on time.Stegbar has clearly shown how the company be like when the company gives ZERO care to their customer and would take ZERO responsibility for things informed to the customer. Great job!

Poor quality product and even worst customer support.Order 5 windows and they arrived late with no explanation , 4 were well below what was promised by the company, the 5th window had paint chips, out of square sliding pain and a dent outer frame.Would not recommend Stegbar especially with so many other better quality and cheaper products on the market.Would NOT recommend this companyUPDATE… They are now going to replace all the sashes as they’ve finally admitted that they of unacceptable quality. This has taken three months to get to this point but still waiting for new sashes.Such por product quality and customer support should really be an embarrassment for them.

Wish we took the time to properly read other peoples reviews before we purchased new windows and doors from Stegbar... We have been fixing up our house in stages and they have been, by far, the worst supplier we have ever dealt with.From specifying the product, through to install and trying to organise corrections, they were a nightmare.Please dont make the same mistake as we did :( or Stegbar please improve your service, it's not fair to treat customers this way.