Eastern Suzuki

Great service. Friendly staff. Kept us well informed regarding progress during the day.

My wife called up to ask about brake pad fault recall after receiving a letter while away on holidays. The customer service operator was rude and abrupt and dismissed it as “another overreaction” shocking customer service and as a result will be moving the servicing of the car to another location. Avoid them and look at another dealer as they are not customer focused at all.

Purchased an ignis recently, very good service. Very happy with the purchase and the customer service.

Excellent customer service.I would highly recommend to anyone!

Great place to service my car..Staff are friendly,polite and professionalI felt understood and also the manager of the department took time to explain and assured me about my concerns...My car was very clean...when i picked it up!I am very grateful.

Bhing, the lovely lady at reception was excellent and went out of her way to help with clear explanations and timely texts to keep me updated. So why only two stars? Well despite my assistance dog being clearly jacketed another employee was very rude and aggressive in his manner towards me saying I could not have a “pet” in the courtesy car. He was quickly overruled by a more senior person who overheard him but obviously more training is needed around the laws covering people who use assistance animals is needed at this business. To say nothing of how to properly address a customer. His outburst was totally unwarranted and unacceptable.

Work was carried out efficiently & before nominated time.I thought it was a bit expensive on the labour

Has been my mechanic for a number of years now, they really do a great job. Eastern Suzuki also provides all the details on what has been performed.