German Service Shop

I can not recommend these guys HIGH ENOUGH... First time servicing my beloved Audi outside of Audi Australia's network and with a tonne of research I found Sven, Brad and the team and I was simply blown away. Quality of work, prices, level of visibility on the work being done (info and timing) as well as professionalism and friendliness is unbelievably good, rivaling if not beating the OEM service network. So much so that if you own a German (late model all the way to oldies) and you take it to a different mechanic you are doing both yourself, your pocket and your car a disservice! The only issue with these guys is how busy they are and how early you can get a booking which I hope can be resolved. Go ahead book your car in and thank me later!!!

Nothing but EXCELLENCE when it comes to German Service Shop!!! I never got the same service when I brought my Golf into Volkswagen. Here they provide you genuine diagnosis of ur car and prompt fix, they even provide hire cars and on top of that wash your car all included. Been my third visit and don’t think I would trust any other mechanics but these guys.

I’ve been meaning to write a review since December but have been extremely busy (Apologies for the late review!) I would like to thank Brad, Sven and the rest of the team on an amazing job they did for my car. They went above and beyond to find time to service my car even though they were very busy (I really appreciate it! Thanks!) They did an amazing job and even gave me a loaner car for the day while they service my car. I was also provided a report on what items needs to be replaced, I was even surprised that my car was cleaned professionally as well! I can highly recommend German Service Shop for their excellent customer service and fantastic job done on servicing my car. I will definitely not go to another dealership again as they can never provide the best customer service like what the German Service Shop can provide. My next new car will definitely be service here. Price, service and customer service is fantastic! Excellent job guys!

I have been doing my two Mercedes service for the last few years with these guys and I cannot recommend them high enough. They have amazing communication skills,they are on time,explain all the requirements and costs involved. if anything should be bought from Mercedes they work with few Mercedes dealer and no hassle for client ,they sort it out for you.I really like how they run their business .This year was the first year I had to rent a car for my service which they offer for free and it was very handy .

Just brought my car (first time) for maintenance today. I must say GSS team is friendly and very efficient. Tom has been very helpful from booking an appointment to collecting my car after the service. And he did explain very well to me what has been done in the service today. He did look after me throughout the whole process. Much appreciated Tom! Highly recommended if you want top quality, friendly and efficient services!

I would highly recommend this great team. They have gone above and beyond to assist with my car issues, nothing is considered too much trouble. I will definitely continue to use their services.

You can stop searching! By far the best in town, you won’t find better than the team at German Service Shop. HONEST with GREAT CUSTOMER SERVICE and WORK as well. Was preparing myself to spend thousands of $$$$ on new clutch, they saved me heaps of money by being thorough replacing the clutch fluid first, instead of just putting in a new clutch kit. My car is now running like a dream, smooth as a baby! One very happy customer here, special shout out to Brad and Tom, can’t thank them enough!

Going to German Service Shop from last two years and very happy with the overall experience! Location is convenient if you work in the city, and they offer drop-off/pick-up service which really helps. Very near to North Melbourne train station.Brad and his team is fantastic with customer service, and at par with the services offered by dealerships. Had a minor issue once however it was cordially resolved with Brad's 'Customer First' attitude! After every workshop visit, they clean the car with perfection. Very honest in their recommendations on what to be fixed 'now' and what can be put on 'observation' mode. Communication is very good and they make every effort to make customer comfortable.It is a proud Aussie business and I am more than happy to recommend them!

I turned up without a booking and Brad and Tom could not have been more helpful .Always great mechanics and great knowledge of German cars.I highly recommend German Service Shop.

Frequent customer over the last 4 years. Brad and the team are always transparent in servicing and maintaining our 2009 golf. They take the time to explain what my options are, and they stand by their work.The car isn’t worth too much given it’s age - I really appreciate them taking a lot and helping me decide what to prioritise when fixing items.If it’s a very quick fix or a repeat issue - they’ve been very generous in fitting me in quickly and at little/no cost - this shows me they stand by their work.Recommend booking annual service far in advance if you need a loan car.We live about an hour away, but I keep coming back to due trust they’ve earned.When our head unit (entertainment system) died, dealerships and other mechanic didn’t want to touch it. Brad was able to get this sent off and fixed for a reasonable price.