Taylor & Stirling (Huonville)

We purchased blinds from Taylor & Stirling in Huonville during and Covid and not surprisingly the delivery was very slow. T&S installed the blinds satisfactorily. During the waiting period it was very difficult to get any communication from Roger Lowe at T&S.We returned to T&S in August 2022 and ordered more blinds for another section of the house. A quote was supplied and accepted with a 50% deposit. There were then some discussions about the details of the install. There was no modification of the quote.The blinds were delivered and installed in January 2023. One blind was incorrect, and T&S rectified this in March 2023.When we received the final invoice, it was $824 or 20% greater than the original quote. We queried the change and was told that it was because of an error on the original quote in that one blind had not been included. We offered to meet T&S halfway between the quote and the final price and paid the invoice accordingly.This is where things got interesting. Roger would accept no responsibility for any errors and in emails was aggressive and insulting. He would not negotiate and insisted that the full invoice be paid. He was unable to provide any evidence of an amended quote and said we were the same as other people who had left negative reviews on T&S in that we were just trying to rip off a hard-working small business. We paid the outstanding amount by the due date as we were away from home and Roger was threatening to break into the house and remove blinds if he was not paid.We have found Roger Lowe to be a poor communicator who rarely returns phone call or responds to emails. When confronted he resorts to bullying and intimidation rather than negotiation.I would recommend people shop elsewhere.

Great products, great customer service

I called not sure if anyone would be able to help me. We purchased a house with existing Outdoor Security Roller Blinds" and two of them had shut and refused to open. I was concerned that they would tell me that the motors needed replacing