JB Hi-Fi Macquarie

These guys are great. Called them two days before Christmas as they had a TV that I was keeping an eye on waiting for it to come back on special, anyway got the Christmas day special offers email (which is from there head office) and called these guys as they are at my favourite shopping centre. They were happy to hold one for me to come and pick it up on Christmas Eve.Turned up, parked in the express parking lot, which was practically empty, went up to the top level and they paged the guy who I spoke to the previous day.Within 10 minutes I was paying for it and a new HDMI cable which they did a great deal on.Upon payment, they let me take a picture of the loading dock to pickup the TV and gave me great directions.I have never been in and out of a shopping centre and heading home this fast!And this was Christmas Eve!If it was a Westfield in Chatswood I would probably be still trying to get into the car park, only as usual, driving around for an hour or so only to find that there are no free spots...The funniest thing is that the most frustrating part isn't the queuing to get in, or the hour of driving around a car park on Christmas Eve, but the $25.00 you have to pay for the privilege.Just drive to Maquarie... It takes 15 minutes, less time than finding a car park, and a much more pleasant experience.JB hi-fi were great!

I bought a TV recently, the box had a tear as there was supposedly a smash onto the TV box. The staff said that everything inside the box, the tv, and accessories were all ok without any problem. But when I took it home, there was a shatter on the screen of the TV. I went back for a refund, and it was said that it will be returned within 3-5 business days. I am extremely disappointed after hearing this as I was planning to buy TV on that very day. Now I have to wait for another week. The staff(Male- Indian) is very unprofessional, have no customer service experience. As an staff he should be feeling sorry for their poor quality TV, instead he was commanding, and bossy when he suggested similar TV’s. I am sorry, but don’t visit this branch, absolutely ridiculous team.

A good JBs. Have purchased a few items from here and have always been satisfied. Have recently begun using the uber delivery service and was amazed at how quickly you can receive your item. Staff are helpful when in store.

Pros :Nice shop. Good staffs. Very knowledgeable and helpful. Wide variety of products . Always something on sale. Specially the movie DVDs and TVs. Watches and Camera collections also seems good. I bought a Mike from here. Rode mikes are good . Always a good shop to visit.Cons:Nothing

Went to this store for returning one of the wireless switch controller I purchased. When got asked for the reason of return, I said it didn’t fit the size of my hand. I’m not tall so definitely my hand is not big as well. The other controller I bought just fits better. Then the staff said “sounds impossible”.HELLO? If you wanna gossip don’t gossip in front of your customer. And if you don’t wanna do the return then just speak it out loud so that I don’t have to correct your careless mistakes on the refund amount.Worst customer service ever in JB Hi Fi.

JB Hi-Fi in Macquarie Centre is a great place to shop for all your electronics and entertainment needs. With a wide selection of products, competitive prices, and knowledgeable staff, it's easy to find what you're looking for and get expert advice. The store is also well-organized and easy to navigate.

It is bigger than my local one and always happy to come here to browse. It's easier to find a staff member here as well. The space is bigger, but the layout can be improved. The stock level is good, so online order pickup, this is a better location than some smaller suburbs.

Awesome product. Was quick and easy to shop online for a click & collect order.BUT encountered rude Indian male staff at click & collect counter, demanded me TWICE to sign the paper before I could even read what I’m signing for & before seeing the product.Hence, ignored the staff and continued reading what’s on the paper. It actually says when customer is signing, you’re confirming you’ve received goods with no obvious damage on packaging…This staff either needs some training or patience.

Excellent range of products. Dunno why they have this huge section of DVDs though...I mean who really buys and watches DVDs anymore, that real estate can be used for lot of other stuff. It's kinda hard to get hold of the staff to help you with the stuff but once you get their attention they are pretty helpful. But that's the case with every jb hi-fi i guess