Hilton Darwin

Reception area impressive, but room, particularly bathroom, well below what I would expect. Bath towels (2 initially but down to 1 after 3 days) so threadbare and frayed I put my finger through. Not changed when we left them in shower (usual indicator that a change is required), simply hung up again on rack. Service in Pepperberry restaurant desperately slow. Had been there 1hr 20 mins for 1 course and drink. Asked if we could order dessert, told that there would be a further wait of at least 20 minutes as there was a large party to be served (who arrived after us). We did not wait.

Great hotel in an excellent location.Had nice meals and the breakfast choices were excellent.Lovely pool perfect for cooling off in.

The suite we were allocated was definitely not 5 star, maybe down market motel , at best....the towels were threadbare and the furniture was banged up , scratched and old and the whole suite was very ,very tired. The movies on demand did not work and no one really seemed to care , including the supplier. After kicking up a hell of a fuss we were upgraded to their premier suite...it was half re furbished and the half that was not , including the entrance door to the suite was scratched , banged up and very very tired. as well( The views of the bay were wonderful...credit where credit is due)The bathroom had been upgraded but very little thought had been placed on where to hang towels , gowns etc...half a job....the decor of the rooms left really much to be desired...no water, no turndown no welcome note ,nothing??Like I said down market motel stakes.The service in general was poor and not really friendly, barring a few exceptions that shone. like Dee from the executive lounge and Zoe that lent me her DVD collection due to the hotels inability to sort its movies out with its supplier and as said...no problem other than for guests who like to watch movies.All in all what a dismal stay....barring the executive lounge which was nice ( a 3 out of 5) the rest of the hotel ( Barring the reception area, restaurant and bar) was dismal and I would strongly advocate that prospective clients seek alternative accomodation. There is no way , not even with the wildest of imaginations that this is a 5 star hotel , it is a disgrace and the Hilton group should drop kick it out of their stable before it does too much reputational damage to a mid range hotel group

Had a great stay at the Hilton Darwin. Great service and location. Rooms are nice and clean. Pool and gym are great. The restaurant is awesome and won awards recently. The bar is nice to have a drink and room service was quick and delish. They let us check in early like 10am and check out late. They also offer umbrella’s if it’s raining. Very friendly service!

A well located high end hotel. It is a short walk form the restaurants and shopping centres, as well as a comfortable walk or short cab to attractions and the popular waterfront precinct.Like many top end businesses, the Hilton is made" by it's staff.Housekeeping checked in with us regularly because we didn't ask for room servicing while we were there. They literally asked us if we were really OK

Absolutely shocking service and arrogant customer service. Being a Diamond member for 7yrs we came here passing through the NT on honeymoon and received a congratulatory note with nothing else. Stayed at the Doubletree the night before and got a suite upgrade and a bottle of wine to congratulate us. This hotel believes an upgrade to a sea view room is special, clearly no appreciation for how many Hilton hotels would do this as standard for a diamond member. Don’t bother staying here, rather stay at the Doubletree who will treat you better, or even the Mindil Casino Resort.Small pool area very dated. Probably the worst pool you could have in Darwin compared with other hotels.

Had a lovely stay at the Hilton. The Service was incredible. In particular Dee who we met in the morning was exceptional. Her service and friendliness and warm nature made are stay wonderlful. Thankyou Dee.

The staff were excellent. Restaurant excellent as well. The facilities were enjoyed by my wife. The hotel is cashless. Therefore card use was mandatory. A 1.5% surcharge on both credit and debit cards is unbelievable. The room cost was very high and then a surcharge on top. The surcharge was advised on checkout only. Therefore could not recommend at all. I wonder whether a business of this turnover would actually be charged 1.5% on both credit and debit cards. I also wonder whether this is legal

All good. Fire alarm sounded for 20 minutes at Dinner, before it got turned off. We did order well done steaks...which were great.

Arrival today and We arrived late, tired and wet and unfortunately, as a Hilton honors member, I am terribly disappointed. This hotel is dated. The room desk has water marks that warped the wood and the sheets are horrible! Little bead rolls on the fitted sheet. Old used sheets that need to be replaced. Feels creepy on your skin. No USB ports in the room. The bathroom door doesn't close. Staying 2 nights but I hope to change this room in the morning for sure.