Eden Private Hospital

My wife was transferred here from Gympie by Ambulance on a Saturday morning and apparently it is not acceptable for me to visit her till 3:30pm. How ridiculous she is a private patient in a private room this is not supposed to be solitary confinement! On Monday I attempted to be present for the Doctors visit around 9:30am and was refused entry?? I would expect next of kin to be admitted as visitors at almost anytime except potentially a nominated quiet time. We will avoid this hospital in future

My Mum took my Dad in who is in late stages of cancer with a very very short time to go. The hospital is under staffed, the people at the top of the administration food chain and one in particular not only do not like criticism but are arrogant enough to argue back when someone challenges them on treatment and staffing levels. In the end we had to transfer him out of there and into Katie Rose! What a difference it is here compared to Eden, definitely not Eden to us! There ends the story, maybe.

So under staff. Found them rude. Struggled to take a message. Found excuses all the time. And i was a visitor..no way would i ever go there... not happy at allMy patient today pressed the buzzer for assistance and was greeted by whats the matter with you"... couldnt wipe there bottom and soiled there pants. ... wee was dropped onto there pants and didnt feel the need to contact family too bring in extra clothing...just disgraceful ...treat people with respect they dont want too be there but i guess they pay your wages... and no i will not contact eden people need to know how poorly your staff are."

If you are an ENACTED EPOA for a family member and live 2 hours away from the hospital, don't expect much communication as they presume the hand over records from the previous public hospital were correct, which they were not. The original doctor who promised me the world for mum went on leave. I was provided with 2 people who were my go to" people for queries. When I did

My mother-in-law went in for rehabilitation for a broken hip and came out with a broken back thanks to a non-attentive nurse making her do an exercise that she couldn't do.

My experience in the mental health unit was just horrible. I had an admission in January after suffering a lot over the Christmas period. I admitted on a Friday and the admitting nurse was lovely, but it was downhill after that. After my admitting nurse had gone home, I found the other nurses had no interest in you and wouldn't even come to your room. And it was not like it was understaffed - there were only 4 other patients in the 16 bed ward.The facilities were not good. It was honestly like a public mental hospital with no TVs in the rooms and hard shiny hospital floors. While I was fortunate to get a single room (the majority were double bay), there was a clear panel on my door which afforded no privacy for sleeping or dressing.I can't comment on the programs as they didn't seem to run over the weekend, but the neglect from the nurses was so bad I decided to check out on the Monday after only a couple of days.The psychiatrist turned up on the Monday morning and, without consulting with me, decided I was to become an involuntary patient at Nambour Public, even though she had not consulted with me since the admission. No reason was given by nursing staff. I just left, already packed and ready to go. I did talk with the nurse unit manager once back in Brisbane who said that the psychiatrist just dropped the involuntary treatment order when I left!I would recommend Ramsay Caloundra if seeking mental health care on the Sunshine Coast. Nicely appointed rooms, way better nurses, freshly cooked meals served in a dining room ( it was tray food at Eden). And you don't get involuntary treatment orders made on you!

I have just spent 13 days at Eden. It was a really enjoyable stay. The nursing staff were friendly and checked in often to see how I was doing. The Rehab staff were excellent, encouraging, understanding and challenging. The Occupational Therapy Staff were fun, focused and encouraged not only cognitive play but more importantly social interaction. The cleaners were all cheerful, happy to be at work and remembered my name. The kitchen staff were also lovely and the food was served hot, nutritious and tasty.My rehab post bi lateral total knee replacements went well. Goals were set and met and expectations were achievable yet challenging. I look forward to being a part of their day therapy sessionsI found Eden the perfect place to work on gaining some independence before heading home.Thank you to everyone, you made my stay wonderful.

We took Mum to Eden after she'd suffered a stroke (aged 87 years old) and we'd been told by the hospital neurologist that she would never sit up again. Mum suffers dementia, is legally blind and profoundly deaf. A hospital nurse referred to Eden Rehabilitation Centre during a casual conversation which led me to contact Eden to discuss Mum's eligibility for acceptance into a rehab programme. No one else made reference to the possibility that Mum's condition might improve through rehabilitation. In fact, the treating doctor at the local hospital recommended that we find a nursing home placement as he considered that Mum would not return home.Mum spent two weeks in the local private hospital. During this time, she showed some improvement in her condition. She'd been unable to raise her head, her left arm and left leg and she'd been unable to feed herself when she initally suffered the stroke. With the help of the hospital physios, by the end of week two, she had regained some movement in her limbs and, with much help and support, was able to walk on the walking frame rollator.Eden accepted Mum into a four-week programme. She was transferred by ambulance and settled into a very comfortable shared room (two persons) with ensuite. A week later, Mum was moved into her own private room with ensuite.The first thing I noticed on entering Eden was the abundance of staff. I was warmly greeted by the reception staff who directed me to Mum's room.The ensuing four weeks involved Mum's participation in one or two sessions per day of physiotherapy and occupational therapy - all of which was designed to address her particular needs.I stayed in Cooroy for the duration of Mum's treatment and was able to observe her daily progress as well as the care given by the staff of Eden. I cannot emphasis sufficiently how impressed I was with the professionalism, compassion, dedication and care espoused by every member of staff.After four weeks, I confidently brought Mum home in my car. By now, she could walk, with help, on her own wheelie-walker.Three and a half months after having suffered the stroke, Mum now walks independently on her wheelie-walker and sometimes walks short distances, within the house, on her own, unassisted.The total cost of Mum's ambulance transport and her accommodation and therapy at Eden was covered by Mum's Private Health Insurance. The only cost incurred on her behalf was $75 for medication and compression stockings.Mum is still recovering and improving on a daily basis. Had Doctor ? had his way, she would be languishing in a nursing home... a lost cause.I recommend Eden Rehabilitation Centre with every confidence, given the improvement in my mother's health despite her advanced age and incumbent disabilities.

Don’t ever attend the mental health unit if you have PTSD and are triggered by doors slamming and have another option.Almost all staff are incapable of shutting a door quietly, or doors have safety close features causing loud slam - no interest from management or staff in changing this at all.Goes all day and all night, with little regard to a ward full of veterans, victims of DV, people who suffered extreme childhood abuse etc.When asked to close quietly and explained why (multiple staff, multiple times, multiple admissions), jokes were made out of it, it was ignored, or staff were grumpy about it.Genuinely painful and miserable, if it was an option, could have been safer and more looked after at home.Cleaners delightful, should be given honorary psychologist degrees. Most healing thing there.And 2 nurses to 16 mentally and often physically sick people is absolutely insane as well. No time for patients as they have mountains of paperwork to get through, any time you need something you are usually treated as an annoyance.Don’t expect any 1:1 time from staff to discuss progress, help with struggles, sit and comfort you etc.

I have been admitted to Eden many times following joint replacement surgeries, and highly recommend the rehabilitation offered. The rehabilitation team are very well trained in their profession and work with the patients. Follow up physio has been very helpful in me as well. All staff are very professional in what they do.