BCR Australia Pty Ltd (Sydney)

I have been dealing with BCR for many years. I have always found their service to be exceptional outdone only by the people. The collective knowledge of the staff and their willingness to go the extra mile makes dealing with BCR a pleasure.

On behalf of The Mad Hueys I would like to genuinely thank the entire BCR team for their hard work and support. BCR have been handling our freight forwarding and 3PL warehouse for a while now, regularly going well above and beyond our expectations as a client. I also need to acknowledge from my own personal observations the great people and great culture within BCR with those extra efforts, volunteer time, and paying care and attention to our business needs as if it were their own not going unnoticed and again really genuinely appreciated. Keep up the outstanding work and look forward to continue working together in the future. Ryan Helton - The Mad Hueys

Australia's best 3PL and freight forwarding service provider. My company has been working with BCR for the past 5 years and have just extended our partnership for a further 3 years. Awesome team. Can't recommend them enough!

I've dealt with BCR for a few of my shipments now (not via Sea Freight & AirCargo), and they have been professional, responsive and friendly every step of the way! Would definitely recommend them and use them for my future shipments again!

We have been dealing with Roc, Chris , and the BCR team for over 4 years now and cannot recommend them highly enough, extremely efficient and in constant communication to ensure our goods are processed and expedited quickly and always at a very competitive rate!!John Raggett. National Sales Manager Noise Toys Imports.

I have previously used the services of larger known logistic companies but am not getting the customer service I need. I requested a quote through the BCR website and Kiril promptly called me to discuss my options. Although BCR could not assist me with my needs, Kiril did steer me in the right direction which was very helpful.

If you're looking for the sort of service and dedication that only a caring family owned business can offer, BCR is an exceptional place to start.This is a team that knows just how much your business means to you, and they're always ready to go the extra mile.

I wish that all the service providers that I deal with would be as diligent efficient and caring as the two BCR Logistic personal I have listed below.Some of the problems that have occurred with the overseas shipments for our business (Easy Clean Solutions) would have potential lost us some of our customers if it were not for the hard work of Laura Amendolia and Una Mcleish.Business is hard enough but it helps if you have people that you can rely on to tell you the truth and more importantly help solve the issues we are lucky that BCR has that with Laura Amendolia and Una Mcleish..

Excellent Team of professionals, who are equipped to handle all our freight forwarding needs. This is our 5th year in business together, and BCR have never let us down!! As our business grows and our volume increases, BCR have not had a problem handling this.

When issues were escalated to BCR, the resolutions provided were inadequate, untimely, and incomplete. We sent over 100 emails to BCR raising issues relating to the poor quality of the warehousing services. Overall the customer service is horrible.When containers arrived, they were unpacked late and we were charged additional fees from our freight company.When containers were unpacked the inventory levels recorded in their system were grossly inaccurate. We found that when an item showed as in stock in their system, when it was time to dispatch they advised the stock was not available. Our customers were very upset.One of the worst aspects of their system was that when we submitted an order online via their website, the stock would not be dispatched. Repeated phone calls, emails and meetings and still it took up to 3 weeks for some orders to be dispatched.Their system was so poor at one point they were asking us to place 'test orders' into their website.We advised them our preferred carrier. But they used their own carriers and billed us.On occasions it may take weeks for the status to be updated from ‘Picking’. We have sent dozens of emails to BCR chasing updates on orders that are not updated electronically within the agreed timeframe of same day and next day.Carrier consignment numbers are not provided same day and next day as agreed. This results in calls and emails to our staff requesting the consignment numbers. In turn we are burdened with the administrative overheads of chasing BCR for consignment numbers. This situation has was raised on many occasions and remained unaddressedWe had orders in the BCR system showing as Cancelled but where stock has still been dispatched to the customers.Stock was commonly recorded incorrectly in the BCR system and consequently incorrect products are sent to the customers. Upon being notified of the issues BCR is not arranging pickups and re-deliveries within a reasonable timeframe. At one point they even used our freight account so we were charged for the mistakes.After months of frustration for our company, unnecessary frustration for customers, and losses of inventory we pulled the plug. Darren Hann eventually provided us with a discount on the warehousing fees after we threatened legal action. We appreciated the discount but it did not cover the losses and damage to our business.