Bundaberg House of Flowers

Posting on behalf of my pensioner mother as a follow on from Vicki's review ...On the 16th of June I ordered flowers from The House of Flowers in Bundaberg as I thought it would be better to go direct and support a local business. They were to be sent to the Bundaberg Base Hospital on the 18th of June, I explained that the building was in the hospital grounds but not attached to the main building. I was assured by the florist that she knew where to go because she delivers flowers everywhere there, many times a week. They were to be delivered by 9am which she once again assured me would be no problem.I rang the hospital at 9am but the flowers had not been delivered yet, so I rang the florist and she said she would get back to me.When she rang, she informed me that her delivery person had been to three different buildings trying to find the place to deliver to and nastily told me it wasn’t her fault. I assured her that I was not blaming her and then she yelled into the phone, AN APOLOGY WOULD HAVE BEEN NICE and slammed the phone down in my ear. There was no reason for me to apologise, I was in Brisbane, it was the House of Flowers in Bundaberg who got lost, the flowers were delivered at 10am.I am beyond disappointed with The House of Flowers business practice. I wrote a review on Google to which she replied and said that the hospital had moved the patient to three different buildings, highly unlikely given the state of the patient, let alone the other colourfull words she had to say about me 'banning' a 67 yr old lady from calling or entering her shop if was in town.On the 26 of June, I checked my bankcard statement only to find that The House of Flowers had fraudulently taken another $20.00 off my bankcard, without my knowledge, permission or a phone call from them. There was no reason to do this , I had paid for the flowers in full on the day of ordering. I have now had to contact the bank and cancel my bankcard, concerned that The House of Flowers would take more money. This was only done after i had left them a bad review.I trusted The House of Flowers with my bankcard details, as many would and they have a responsibility to protect them from dishonest people but somehow thought it could be used to line their own pockets. Have they done this to other unhappy customers?The matter has now been put into the hands of my bank where a dispute specialist will be contacting the House of Flowers carrier about taking money off my bankcard three days after the initial transaction, a very bad and poor look for any business, the next step is the Consumer of Affairs.

Top service, beautiful flower arrangement, 2hr delivery, we couldn't be happier. Thank you so much Tracy, outstanding!

Ordered flowers for 9am and was assured by the florist they knew where they had to be delivered to. Rang at 10am and they had not arrived.The florist's said with a raised It's not our fault they couldn't find the building. I said, No

Been meaning to post review for a while. Finally doing it. I had an absolutely gorgeous floral display of proteas and natives delivered for my birthday, courtesy of my son in Brisbane. I still have it as a dried presentation. I would highly recommend House of Flowers. The most impressive arrangement ever received!

Amazing Service, Beautiful Flowers. These guys go above and beyond!!! My wife ordered some flowers for her mothers birthday and when she rang to ask what time they would be delivered as her mother was going out Tracey said her husband would deliver them for her straight away. Tracey and your team thankyou very much, my mother absolutely loved the arrangement. I will definitely order flowers from you again. Diane

Very disappointed. My sister and I ordered a $70.00 bunch of flowers for our mother on Monday to be delivered today by 9:30am due to work. 12:30pm still no flowers which informed our mum of a surprise tonight for her birthday. When I called, we were told that they were flat out with a wedding etc. and they would get to it asap. No apology or offer to refund the $10.00 delivery. What would of the outcome been, had I not called. I doubt my mother would of received her flowers at all. I hope they are definitely worth the $70.00 :-(

I would give zero stars if possible as they don't deserve one. I ordered flowers for mother's day through the petals network, well in advance of the weekend - Usually if I order her flowers she calls me excitedly or sends me photos before I can call her and say happy mother's day. However, this time I had not heard from her and it was around 6pm on Sunday...I called her and she actually thought that I must have been upset at her because not only had she not received a card in the mail during the week, but I'd waited to phone her in anticipation of hearing about the $100+ flowers she should have received! (I didn't send a card in the mail as usually I would choose a nice one with the flowers).So there's one sad mother and one upset son who have been let down by this florist (and the petals network) without so much as an SMS or email to advise any changes in delivery circumstances or otherwise. Speaking with the stressed out customer service at petals, it was obvious this has happened a lot over the weekend and after having her contact Bundaberg House of Flowers she could not even provide a definitive answer as to why they were not delivered and just rambled on vaguely about her courier's delivery schedule" and other nonsense. She then boldly asked if I'd like them delivered today! Monday after mother's day? What

I always order flowers from here, super nice arrangements and choice of flowers are the best! never disappointed.