Dometic Australia Pty Ltd.

I recently had a new Dometic compressor fridge, 2x new solar panels and a complete Enerdrive 200aH lithium battery set-up fitted to my Jayco Eagle outback camper.Lucas, Cloe, Jarrod and the team were an absolute pleasure to deal with. Lucas especially goes the extra mile to ensure the installs run smoothly.As an example, a completely unrelated (to the install) fault with the stove igniter was fixed along the way. It was an easy fix (loose connections), but it was very much appreciated.Very much recommended outfitters if you’re thinking of getting caravan or camper trailer modifications done.

Fridge just got out of warranty a month ago, had a very minimum use over the period of Covid lockdowns, so barely used, apparently it has lost all the refrigerant and 2 weeks later they tell me there is some sort of leak and cannot be repaired, such an expensive product that barely lasts the warranty period as if the fridges are just good for the warranty period and in return they are trying to sell me factory second fridge instead. Very disappointing product and service.

10 out 10 service from jarrod and others today with a service issue reoccurring again. They Inspected and replaced the fridge with a new one within an hour turn around as they respected it was a repair return and I had traveled 40min to return it again.Great service.

Just picked up our motorhome after Dometic checked why our 10 year old fridge had gone kaput whilst travelling around Oz, after two refrigeration places (Alice Springs and Kununurra) both ripped us off without fixing it. Dometic found the problem to be the cooling coil and replaced it. That fixed the problem. However, some unfortunate minor damage caused when fixing it but Dometic arranged for it to be remedied at their cost. Never had an issue with the wonderful customer service from the time we rang the 1800 number and speaking to Bill, to booking in, and liaising with Luke and Chloe at the service centre. This is how customer service is supposed to be. Thanks, guys. We're on the road again!

Amazing Customer service from the minute we walked into the factory! The staff were so welcoming and helpful! Made our experience so easy! Thankyou so much!!

Took an older Waeco to the Dometic service centre in Clayton. Peter, I think his name was, ( sorry if not) could not have been more helpful. Listened, acted, fixed, rang me personally, and a was very helpful all round. Very satisfied.

Shocking company. Don't hold spares for their products beyond 7 years. So they have effectively given products a lifespan of that time if something goes wrong. I would have thought a 3 way fridge should last about 20 years if they can be maintained. I have to replace mine after 11 years as they no longer sell gas Jets to suit. Bit unfair given the fridge cost over $2000. I won't replace with another Dometic fridge.

After being stuffed around by a different supplier, the dark haired lady in the reception area was so helpful and professional, helped me with everything and followed up with what I was there for, showed me where I needed to go and was a legend, thankyou!

Contrary to most reviews our experience of the team at dometic was nothing but helpful. Arrived with fridge not working properly at 8 am met by booking person and technician was on to the job straight away. Left with working fridge 2 hours later. Kept us informed when we asked questions.Well done guys.