Australia Post - Lilydale Post Shop

Once again they lose my parcel.It arrived there at 10am yesterday because the parcel locker was full, and was returned to sender 7hrs later.There's no way to ring them. I'm constantly having issues with the incompetence of this place!! FURIOUS!!

Fairly average post office, staff are generally helpful. Often gets pretty busy. They stock a lot of cheap low quality gift type items (as seen on tv type stuff), I’d recommend against buying any of it.

Had to pick up a parcel, was attacked by a lady at the counter for not having a photo ID on me. I’d come straight there from work and I’m only 17 so of course I dont carry my permit everywhere. I had my card with my name and even the confirmation email and text but this still wasn’t enough for her. She asked me who the sender was and what my address is and whats in the package and a bunch of other questions and she gave me nasty looks when i answered them correctly. My brother had a similar experience with her. He is 15 and doesn’t have any sort of ID. My mother was with him, and the lady attacked her because she couldn’t prove that she is actually my brother’s mum as if we carry our birth certificates around with us or something. Extremely rude and i hate that i have to come here but the postie never leaves it at my door even when I’m home.

The hours are absolutely pointless to someone who works full time when the postie can’t leave the item at my front door even after I asked for it to get left at my front door how is anyone who works full time meant to make it in time when they shut at 5pm and aren’t open weekends go figure

This review is not a comment on Australia parcel delivery , which is absolutely pathetic, but rather for the fantastic , happy, and competent service from a lovely lady Lisa, at the front desk . You should be commended on your positive , knowledgeable service given to me while sorting out what has happened to a parcel which the parcel delivery drivers stuffed up , as they do, over and over again. So thanks to Lisa, from Lilydale post office:)

Came in to apply for a new passport but accidentally entered my name wrong on my application so I had to redo my application which would involve driving home 30 minutes, then driving back.Instead they gave me their Tablet to use in the store to redo it there and save me traveling !Anne was incredibly understanding and super helpful in helping me resolve the issue, and Angela was just so funny and pleasant.Very impressed and happy :)

My customer called me and said the middle aged aussie lady was very rude when she tried to claim her parcel. the rude middle aged aussie lady didnt give the parcel because she couldnt read mandarin characters. I wrote in clear texts of my customer's both mandarin and english name. passport was presented but the rude and dumb lady still wouldnt give the parcel.

I would give 0 stars if I could. The service here sucks! I'm a local and have been using this post office for 20 years at least. Every time I come in, this one girl looks at me like I'm scum and then, openly and blatantly, makes a rude gesture and or comment! I'm so sick of it, I've been coming here longer than she's been working! Do you really value your customers? I don't think so....

Went in for a passport renewal after Healesville was too worried about their upcoming lunch breaks. The lady at Lilydale did photos and processed my paperwork within in 6 minutes.Very efficient worker.

*Very* unhappy to discover this post office branch is suddenly no longer open on Saturday mornings. During the short time it took me to write this review, there's now been seven customers attempt to use the office. The nearest open branch is 7 KMs drive away in a major shopping centre, which is an increased risk for catching Covid for our vulnerable household. I would have planned differently (would have been awkward but possible) if I had known this office would be closed. Unfortunately my parcel is now urgent. Really not at all impressed by how little care Australia Post has for its customers.