Apple Charlestown

I had an absolutely wonderful experience here yesterday. I dealt with several different staff members who were trying to assist me with my issue, despite it not being my place of purchase, and they were all wonderful and kind. After a horrific experience downstairs at JB HIFI, they were able to make me feel a lot better and resolved my issue brilliantly. I would highly recommend this store and will definitely be purchasing from this Apple store directly from now on. Thank you.

WARNING.Apple ultra watch / Ocean banProduct failure and won’t cover under Apple Care Plus .My 16 year old son saved up to buy the Apple ultra watch as it was advertised for sports like surfing , sailing and diving . My son bought it to track his performance and for safety out on the water .Today he was out wing foiling in open waters and either the Apple Watch ocean ban or Apple Watch failed and came off his wrist and fell into the water.With a depth over over 8 meters there was no chance of recovery from the ocean floor.We rang Apple care to lodge a claim and was advised that Apple would not cover the claim as we would need the Apple Watch to prove that it failed. I explained to Apple care that as the Apple Watch ocean ban failed and has come from his wrist and gone into the ocean and is now on the bottom. Apple care then advised me to go dive for the Apple Watch myself or pay for a commercial diver to find the Apple Watch and then make a claim .Maybe I am delusional, but is Apple Care so out of touch on reality ??Lessons learnt.Apple Ultra watch / ocean ban is poor product and does not do what Apple claims in its advertising.Apple Care plus is a scam and just an up sell .I will now go further with fair trading as Apple can not get away with advertising a product that does not support what it claims and up selling a useless insurance cover policy.

Sesational outlet. The staff dont let you stand around for long. Brilliant service and products second to non.

Very disappointed with Apple these days they used to provide a good service not so these days. The store staff look the part with their lanyards but have very limited knowledge. The online tech support have to read articles to try to fix the problem or answer questions and even then the issue is not solved.

I came in last week for assistance with an upgrade and was assisted by KAEWA who was just fantastic! He was super knowledgeable, patient, friendly and personable. I wouldn’t want to be assisted by anyone else. Please ensure Kaewa receives the recognition he deserves, he was just wonderful

Store looking great is the only thing I can compliment, walked in two times, wasn't aknowledged or greeted both times. Won't bother going back.

I was moderately satisfied with my store visit experience. For a tiny service thing (reset for my phone) I had to wait around 1h 50mins. That operation can only be done on a laptop that has the very latest version of Mac operating system AND the very latest version of iTunes software - feels a bit unfair! Kind of frustrating to use good bit of a good working day for such wait-around hang-up.

Replaced my screen protector hassle free.Super helpful and knowledgeable team

Went for an appointment at the Genius Bar. For the worlds biggest company the experience was very disappointing. There must have been 10 people sitting waiting to be seen and no staff seemed interested - there were plenty wandering around but nobody letting us know when we would be seenEventually someone t turned up and did a reasonable job helpingWith all your technology and resources the experience should have been j much better.G the technician reset my phone, told me it would have to put back password only - not right , I had to set up permissions etc etc took hours