Michael Hill Garden City

The customer service was really amazing and helpful Douglas was absolutely helpful with purchasing my engagement ring would definitely recommend shopping here"

I dealt with Jarod and he was very professional and helpful. Nothing was too much trouble and he answered all the questions I had. Very knowledgeable. I would highly recommend this store.Maree

Great staff. Huge variety

Highly dont recommend buying from this brand. Staff are great very helpful to the best they can do. But make sure u read the fine print that doesn't get explained to u. Ask the return policy and read the fine print on the premium package they sell u with ur purchase. None of this was explained to me when I spent $6000 and now I have wasted my money. Learnt from my mistake and won't ever buy from michael hill ever again.

Douglas and Sara were incredibly accommodating and honestly fantastic. Can’t fault them!

Came to the store on a super busy Thursday night last week. Had three kids with me and the staff were super kind and considerate. Great range of options and was happy to negotiate the price with me. Great bargains and thumbs up for your customers service!!

Annie and team at Garden city were absolutely amazing, so patient and friendly while making multiple purchases, strongly recommend this shopAlso the lady at headoffice (who name escapes me) was absolutely fantastic(works for InsuranceDept) so helpful - Dont shop anywher else :)

Unfortunately when I went in to look at an engagement ring with my partner, I was first shown a $6k ring (without asking my budget first).Once I made it clear that a $6k ring was out of my price range, and that there really wasn't anything there at my price point, even though I'd seen many things online that would have suited.Due to having larger hands I was made to feel like they were huge and would cost me the world to have a ring my size.After being shown a beautiful set and falling in love with it, I decided to go to another Michael Hill to see if I could talk to someone who didn't make me feel too poor or too big to be in the store.Thankfully I met the sweetest saleswoman at Loganholme Michael Hill who went above and beyond for me and my partner and I felt content and happy buying from her the very next day.

Staff were friendly except for Scott (who I believe to be the manager) I was talking with a staff member about my necklace that had broken for the 5th time in as many months and they now wanted me to pay for it (only 5 months old) and he rudely jumped in and overtook the conversation and accused me of being at fault for their lack of quality repairs…. When I responded to him he rolled his eyes and walked out the back.In less than a day it’s broken again and I don’t feel comfortable to return to the store at the risk of him being there and accusing me of not caring for my goods again. All other staff are friendly and helpful!!!!!!