Pullins Carpets & Flooring

We visited Pullins at Rutherford and were had really positive experience initially, they were friendly, helpful, did a measure and quote the same day.The following day they called with a verbal price quote and I said yes proceed. We were told the following week Thursday or Friday the floors would be installed and they were provided with real estate contact details to organise collection of keys and to liaise with them.(as this was for an investment property) We were informed we’d receive the quote via email, this was not received.Almost a week after the stipulated install date, the floors had not been completed, so I called to follow up. On the phone they tell me that all 4 sales men didn’t know what I was talking about, and have no idea about the job and queried if I had the correct company.Eventually someone mentions our real estate (without me mentioning them, so someone knew about the job) While attempting to chase up our order with this new salesman, he suddenly recalls the job, wants to confirm the incorrect flooring and notices that he has sent the quote to the incorrect email address “my bad” he says.What seems like a minor issue to the sales team at Pullins cost us $570 in loss of rent. We had tenants waiting to move into the house, who ended up moving in before the floors had been installed.Disappointed with their service is an understatement.

Don't let them waste your time. They come and measure, discuss floorcoverings anddont even bother to get back with a quote even after you follow up with them.

Fantastic selection of flooring options, wonderful staff. Robert went above and beyond to help with flooring selection. Thanks again.

We were really happy with Pullins, we carpeted three bedrooms with Rob and thought the price was good and the service was fantastic

The best place you will visit it's a one stop shop. Very helpful staff, and will go out of their way to assist. Warehouse direct prices and an very extensive showroom as well.

Looking for flooring? Don't go past Pullins. A huge range of flooring. Knowledgeable staff ready to assist you in your selection.

Very helpful staff. Only showed me items I could afford and didn't try to upgrade everything.

We have enjoyed our experience from start to finish. The attendant in the showroom was informative without being pushy and the range of samples available was extensive. The person who came to measure up was professional and discussed all aspects of the procedure with us. The carpet layers were very professional and had the task done quickly and well.

Great staff fantastic selection and pricing

Got us a good deal on a hard to source product.