JB Hi-Fi Chermside

I came twice yesterday and the day before for the television I wanted to buy. The first day I came, there was no stock in this store, and promises to get me one from another branch. When I returned the next day, there was still none, and told me to pick it up from another store. That wasn't the original arrangement. They're not very helpful at all.

We had fantastic service. Just went in for a browse at stick Vacuums, and walked out with a new 85 tv and speaker package

The worst service. Was there to buy a computer. No staff will look at you when you ask for help you get “ I don’t do service just stand there and someone will get to you” after 30 minutes of every staff member ignoring me I decided to take my money elsewhere

I had a great experience with the staff at JB Hi-Fi. I made a exchange request in store after my watch was sent back to the manufacturer for repair/ replacement. JB was happy to accommodate and all was resolved fairly quickly. Thank you

2 minutes before close, I said to the cashier lady that I want to buy S23+ phone outright which would probably have taken a minute to process as I would pay by card.I was rudely told twice that 'We close in a minute' with the classic stare! No need for such aggression and could have stopped me at the door when I entered. Poor, do better.

All the staff were busy on the floor on 6th April 6pm, i headed down to service desk for help, a lday with eyeglasses said loudly to me she xant leave here and she will page someone, 10min later and no help! I returned to her , she pointed out to a staff to help me now!!! Infact she lied, she didnt page anyone!! Poor customer service

Went in to check out some products and bought a laptop with office package and antivirus. The guy who helped us with the products and it’s features was helpful explaining about the product we bought. However, the lady at the counter has horrible human management skills. Handed over cash as payment and she kept us waiting for change, while she engaged in counting the cash a couple of times and asking her counterpart to do it for her. Gave us our printed office and antivirus receipts sternly saying that she cannot print it again if we misplace it. When asked for a shopping bag to place the items we bought from there, she quirks that the package has a handle for us to carry. Horrible experience! Never going in or advising my colleagues to do the same.

Products are awesome. I bought 2 smart watches and a computer in Chermside JB hi-fi, but I will not buy anything there anymore because of the rude service. The man at the gate checked our bag as normal. We left, but he asked us to come back when we were already 5 meters away from the store, and asked us to read a paper announcement on the wall, saying something about the bag check policy. It’s so rude to ask your customer to come back to read something we know for years. Time: 4:30~5:00pm 18/02/2023

Teagan from Jb Hi-Fi at Chermside gave me absolutely amazing customer service! I will definitely be returning because of her lovely and wonderful, caring greeting and generous advice upon departure! Thank you for making my afternoon Teagan!