Giant Brisbane

Purchased a Giant Defy and couldn’t be happier with the bike, but more importantly the service provided. Everything was on time and without issue, a genuine pleasure to deal with. Thanks Julian.

Jarron and his team are top class bike mechanics. Just got my bike back from latest servicing and everything is working perfectly!! Thanks guys - love the professional, customer focussed culture you have there.

The store is MASSIVE. Much much bigger than other Giant stores in Brisbane.Bought my first road bike and a bunch of accessories. Julian was super very friendly and helpful the whole time. He explained everything in details. Very patient with an amateur like me. He isn't pushy, trying hard to find the right size bike for me. Very pleasant buying experience. Well done guys.

The team at Giant Brisbane really did a great job for me on a warranty claim on a bike wheel. Really appreciate the effort and it goes to show you can rely on the Giant brand when they have issues from the factory. I will return to buy at Giant again.

I have bought three bikes (2 road, 1 gravel) from Giant and North Quay and I have had excellent experiences consistently. Julian especially has been amazing. He has been patient every time and seemed genuinely happy to answer all my questions, no matter how big or small. Being a new rider, I found his advice to be on point and helpful. The last thing he said before I left was You are going to have so much fun on this bike". Just got back from my first ride.... It was hands down the best bike I have ever ridden! Amazing. If I could give six stars I would ⭐⭐⭐⭐⭐⭐"

Giant Trinity - Medium size:Last Friday (28 April 2023) I rang around 20 bike stores in 3 different states after a Giant Trinity - Medium size. Giant Brisbane had one in a box not built yet. With only a verbal agreement over the phone they said they would build it up for me on Wednesday 03 May 2023. I travelled a 1600km round trip from Newcastle NSW to purchase this bike. All the staff were fantastic, friendly and very knowledgeable in their field. The bike looked spectacular and they took their time in setting it up for me. Nothing was a problem for them. Thanks again. I then returned the next day before I left for home to buy a Tacx Smart Trainer. I would definately consider making the trip again for my next bike purchase!!!!

Went into this store today to pick up my wife’s new bike & Fiona & the team were fantastic from start to finish. Couldn’t recommend them highly enough. Thanks Guys, Mick & Lisa

Great service, purchased two Gravel bikes, now the proud owner of 4 Giant bikes. Took my new gravel bike for a ride, felt so comfortable. Thanks Giant Brisbane

My Giant bike had some mechanical problems. The owner of the store contacted me to give me a solution and I am really grateful for his excellent post-sale service. Amazing bike and amazing quality of customer service, thanks again Jaaron.