Tiffany & Co.

Omg, such amazing customer service. I can say I wasn’t dressed to impress today and I wasn’t judged or looked at funny lol.. my first time here and I actually only wanted to come to pac fair just for a piece of Jewellery, I’m very simple and easy to please so I found something pretty fast. The beautiful person that served me today was amazing and I can’t thank her enough for the hospitality she was awesome!

This shop has no idea about customer service.I came to the store today at midday and asked if I could have my earrings and ring cleaned, this is a service they say they offer.I was told to come back at 4pm, obviously I wasn't going to hang around for 4 hours.I said that I was going away the staff person said Well

Today I went into Tiffany’s pacific fair to have a necklace cleaned as I want to pass it on to my daughter for Xmas. I was told that I now needed an appointment to do cleanings!! Seems the rules have changed since my last visit. The service I received by Joel was so wonderful. He was told I couldn’t get it done without an appointment by two other staff members but he forged on and spoke with the manager who said yes!! He made my day. He was compassionate and so understanding of xmas pressures. I can’t speak highly enough of this young man. I do have to say however that I noted a couple of other staff there were very unfriendly/rude which I found quite disappointing! At stressful times like these it’s the small things like a smile or small acts of kindness that make the difference. Thank you Joel you have made my Christmas 5 stars for you and your manager but I give the other staff with attitude a 1 star!! Plus the store opened 10:05am what’s with that?

I have had a pair of earrings on order with Tiffany & Pacific Fair since September 2021I paid a $1000 deposit to have them ordered in for me! Fast forward to March 2023 and after numerous attempts to get a manager to call me I went into the store! I explained the situation clearly to the staff and I was treated with arrogance and they inferred that I already had the earrings! I demanded that they investigate the issue of the missing earrings as I can guarantee them I don’t own a pair.The result in their words was you need to prove you don’t have the earrings! I had a heated discussion with the manager and told them I would be taking it further and they needed to double check their CCTV camerasAs I was going to The dept of Fair Trading and Channel Nines ACA. Funnily enough an hour later they had found the earrings that their management annd staff accused me of taking. I told them I didn’t want the earrings I want a refund! The store manager was not even sure if this could be done! Thankfully , I received my refund today when I took my card instore! Yet, I never even received an apology and was treated with contempt. I am disgusted in the Tiffany Store @ Broadbeach and will never step inside the doors again!You should be ashamed of yourselves!

Bought the pendant for my partner on her birthday. Olivia was exceptional. She greeted us with respect & provided top notch customer service. Highly recommend her if you're visit tiffany in pacific fair.

Sent a complaint to customer service from the unprofessional service received when making an appointment to attend Tiffany and upon entry was advised that person had the day off so would have to rebook.Was called regarding said complaint on the public holiday Monday so had missed the call, on returning the call the following day (Tuesday) advised that 'i'm on my day off so I can hear your complaint on Thursday when i'm back'. Have always been a loyal client to Tiffany however it seems it's no longer reciprocated and they're all about the money and not about the client experience.

Came in to pick up chain for necklace and we were told to wait. 20 minutes after waiting, lady comes out, doesn't look like she knows what she's doing at all as she was new and the staff that are working there did not help her properly resulting in another 15 minute delay, now we have been waiting for 35 minutes just to pick up one necklace chain. Eventually the manager had to come out and assist her.... THIS IS DISGUSTING MANAGEMENT AND A WASTE OF OUR TIME! I'm going to tell everyone how disresepctful your customer service is and definitely not recommend this place to many people I know.

Had to wait 40 minutes to pick something up, staff did not help us while we were waiting for a new staff memeber to sort out the transaction, she had no idea what she was doing, and had another staff help her and still didn't know what she was doing and had to get the manager out... manager was disresepctful and did not apologize for wasting our time. Never coming back here again.

The worst service and quality ive ever experienced. A necklace was purchased for my birthday and went black over night! Tried to return the next day or swap for something else and they refused to do anything about it. They offered me a clean. As i walked out of tiffany and co the necklace fell off as the clasp wouldnt close properly. All in the space of 24 hours! Poor quality, poor service. I'm in disbelief that a business like this will make you pay for the name but dont live up to the standards of service that you would expect.