JB Hi-Fi Frankston - Bayside

After my phone charger was stolen I was anxious to replace it with the appropriate Android phone charger. The staff at JB-HiFi Frankston were very helpful in finding me the right charger and as it turned out it was the correct charger when I got it home.

Great store, an excellent range of products. Super friendly staff and the guy we chatted to about which laptop to buy was super helpful and knowledgeable. We will be back again.

Was looking for a not exactly mainstream CD.Not in stock, but Dave got one in for me, texted to let me know it had arrived.Unusual to find such great service these days!

Excellent service by Will. He knew his products and was very polite (not pushy), and a delight to deal with. It's wonderful to receive great service, something some businesses lack.

Poor customer service. Faulty voucher but instead of rectifying advised I needed to email head office. They knew about the problem with their vouchers as they had received an email from head office that day advising them some vouchers were not working on their system but they made their error the customer’s problem to fix- not a good solution. Won’t be back to this store.

Great store with very helpful staff. We had a problem with new 5 G modem connecting to a new TV and Harry checked them both and fixed the problem for us in a few minutes.

Staff were easily seen and accessible. Quite a few available staff members in different areas. When I approached the first staff member near the gaming section and asked if he would be able to help answer questions regarding the gaming section, he was help and honest with saying it wasn't his section but he would do his best to answer all questions to the best of his knowledge and if he couldn't answer, he would find the info or who he would get a staff member who could answer our questions. Turns out he was able to answer my young sons game related question easily and actually treated my son as the potential customer (as my son would/was) when relaying the information to the question my son asked. As a ex retail assistant it was great to see the staff member patiently and attentively listen to my 11 year old sons question and then when giving him the information he needed, all while talking to my son and not myself, Only glancing over to me occasionally and then at the end asking my son if that answered his question and could he helped in any other way.

Friendly staff. Extensive knowledge on products. Official telstra dealer. Great deals always

Nipped in here to find a blender, store layout was small and compact but. found want i wanted and purchased one. Staff were helpful during my shopping experience. Also price matched the blender.

A great store, thanks to staff who work well together. I went in and asked for an item and the salesperson took me to the general area. He then asked a colleague and she directed him to the shelf - but they were sold out. She then told him where to go (out the back of the store) and he came back with my item. Later I was browsing and a salesperson explained the pros and cons of an electronic item I wanted to buy so I could get exactly what I wanted. There was no lack of knowledgeable and helpful people in this store and they were all happy to help.