The Grand Apartments Gold Coast

Terrible. The staff at reception are very rude. When we left they charged us to replace doors that we did not damage one bit. I was very disappointed as this place was recommended by a friend. Nice location but definitely find somewhere else. Will not be returning here.

Location is great, we were lucky to get a water view..Furnishings were modern, couch was leather and comfortable. The beds were horrendous especially in the 2nd bedroom - they were so hard my back was in spasms every morning and I could hardly walk. Nearly packed up and came home early..They definitely only supply 1 of everything, 1 dishwasher tablet, 1 dish liquid sachet, 1 garbage bag, 1 roll of toilet paper. I really believe you should be supplied 1 of everything for every day of your stay. If they require you to buy your own they should let you know in advance so you can pack them and bring with you from home..We stayed in October and weather was mid to high 20's, I would absolutely hate to have stayed in summer, no bedrooms are air-conditioned, only the loungeroom, we nearly moved our beds into the loungeroom.The bedrooms did have ceiling fans but even on high it would have spun faster turning it with your finger. We had to ring downstairs for them to bring up pedestal fans too, we had them both going to help. So I would definitely not stay in summer or stay if you don't like really hard beds. Other than that was ok. Restaurants downstairs were great but none of them deliver to your room nor can you even order over the phone and go down to collect.Our 2nd bedroom didn't even have a wardrobe to unpack anything, our suitcases had to stay in the loungeroom.I don't think we would stay again as our priority in accommodation first and foremost is comfort , then air-conditioning followed by view...

We booked a 2 bedroom suite and were quite disappointed on the basic furnishings. The room hadn't been maintained at all. A linen closet had no handle(it was sitting on shelf) The shared bathroom door handle was loose and didn't lock from the main room. Bed linen was at a minamim. On checking out we dropped the keys at drop off and realised we had left some small gifts on kitchen bar. After immediately calling reception, they said they were unable to open the room for us to retrieve the gifts til cleaning staff went in. I contacted hotel on the Monday and I have not had any call back since March14th...Not very professional at all...

Great apartments as well as a great pub downstairs.

I would not recommend, the room we stayed in did not look like the photos. The internet photos date back some decades. The room we were in was falling apart, very dirty needed a desperate deep clean. The receptionist was short with her attitude. The pool and spa are was amazing, the location was amazing, the parking was great.

It is an amazing place to stay, all the staff are really friendly and willing to help. The only bad thing that will say is that the shower head would either point extremely to the or right. Apart from that could not fault it at all. It is in the perfect spot to the theme parks and to surfers paradise

I would rate 0 star if I could. Our experience was completely ruined by someone living at the apartment taking our car spot for half of our stay. Management and owner clearly did not care and promised compensation initially however decided not to fulfil this promise post our stay. Very disappointing experience and would not recommend at all.

The worse stay ever in my life.. the apartment was unclean and muggy. The pillow covers were not changed the kitchen had dead flies. The carpets were disgusting. Unbelievable..called and complained to reception and they said they will look into it and never got back. Thank God we were not staying for too long.. would never go again...

Great location, around great food, recently spent 3 weeks in a apartment for work training. Clean, pool is lovely, view to die for, Surprisingly quiet location even though its above the Hotel with live music. hard to beat for value and location on the Coast.